Medical Receptionist/ Scheduler

The Prelude Network•Austin, TX

47d•Onsite

About The Position

Our Medical Receptionist / Scheduler will be responsible for the efficiency, accuracy and professionalism of the front desk. Primary duties include providing exemplary customer service while scheduling appointments and communicating with patients via multi-line phones, email and patient portal. This role works in a collaborative relationship with the front desk team as well as with other departments and employees. Hours - Monday - Friday 7 a.m. - 4 p.m. with occasional weekends and holidays. We are offering a $1000 sign on bonus with this role!

Requirements

High School Diploma or equivalent required; Bachelor's degree preferred
At least one year of medical administrative experience required

Nice To Haves

Bilingual-Spanish a PLUS!
Familiarity with PracticeEdge or eIVF systems is a plus, but not required

Responsibilities

Answer and direct incoming calls; assist patients as needed.
Greet and check in visitors; determine the purpose of visit and direct to appropriate staff.
Schedule, confirm, and follow up on patient appointments and physician referrals.
Compile, update, and maintain medical charts, reports, and correspondence.
Conduct patient interviews to complete insurance, privacy, and intake forms.
Verify insurance coverage; collect co-pays and ensure proper documentation.
Facilitate smooth communication between the lab, physicians, and clinical staff.
Maintain adherence to patient care standards and HIPAA privacy regulations.

Benefits

Comprehensive Health Coverage: Medical, dental, and vision plans for our full-time employees, along with complimentary basic life insurance, Employee Assistance Program, and long-term disability insurance. FREE employee-only healthcare coverage option is also available.
Family Building Support: Take advantage of our comprehensive fertility benefits, adoption assistance, and surrogacy support to help grow your family.
Paid Parental Leave: Generous maternity, paternity, and partner leave so you can focus on what matters most.
Plenty of Paid Time Off: Start with 18 days of PTO annually and enjoy 11 paid holidays, including one floating holiday to use as you choose!
Retirement Ready: Invest in your future with our 401(k) plan, featuring a competitive company match and full vesting after just 2 years.
Lifestyle Spending Account: Access a company-funded account to reimburse expenses that boost your physical, financial, and emotional well-being.
Health Savings Account (HSA): If eligible, enjoy regular employer contributions to your HSA with every paycheck.
Rewards for Connections: Earn extra money with our Employee Referral Program-your network is invaluable!
Growth Opportunities: We support your career with continuing education reimbursement and dedicated time off for professional development.
Premium Calm Health Subscription: Enjoy a free premium Calm Health app subscription to support your mental wellness.
Emotional & Work-Life Support: Through our Employee Assistance Program (EAP) with SupportLinc, you'll have access to emotional well-being and work-life resources whenever you need them.
Extra Peace of Mind: Explore additional coverage options including Accident, Critical Illness, Hospital Indemnity, and Pet Insurance, to suit your needs.