Medical Receptionist/Patient Care Coordinator

MedMatch • Novi, MI

1d • Onsite

About The Position

Make it easier for patients and families to get the care they need. This is an administrative coordination role, not independent clinical triage or medical advice. Qualified nursing, pre-health and gap-year students are welcome; part-time flexibility depends on reliable coverage of agreed hours. Development may include referral coordination, lead scheduling or EHR super-user responsibilities. No clinical duties are assigned without appropriate training and authorization.

Requirements

• Courtesy that holds up on a busy day, careful handling of schedules and money, clear written and spoken communication, and willingness to ask questions.

Nice To Haves

• Medical reception, primary care, home health, hospice or senior-care experience is helpful.
• CGM APRIMA experience is a plus; training is available.
• Relevant customer-service experience is also considered.

Responsibilities

• Welcome patients, manage check-in and checkout, answer calls, schedule and confirm appointments, and keep demographic and insurance information accurate.
• Verify coverage, collect authorized patient payments and reconcile your work carefully.
• Support records requests, referral tracking and patient portal access using established privacy procedures.
• Coordinate house-call appointments with patients, families and facilities; communicate schedule changes and maintain current contact information.
• Route clinical questions and urgent concerns promptly using the practice’s escalation process.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed