Medical Receptionist/Medical Assistant

Midtown Community Health•South Salt Lake, UT

19h•Hybrid

About The Position

This hybrid position plays a critical role in shaping the patient experience by serving as the initial and final point of contact for patient. The Patient Service Representative / Medical Assistant supports efficient clinic operations by managing front‑office registration and scheduling functions while assisting medical providers in delivering high‑quality, patient‑centered clinical care. This role requires strong customer service skills, attention to detail, and the ability to balance administrative and clinical responsibilities across in‑clinic and remote tasks as assigned.

Requirements

Completion of medical assistant program OR may substitute education for 1-year minimum experience in similar setting OR may substitute if CNA certification is up to date OR phlebotomist certification is up to date.
Ability to effectively communicate verbally and written in English and Spanish.
Demonstrates ability to relate well with others in a team based environment, works quickly and accurately under pressure, and has basic computer skills.
Proficient in MS Outlook, Word, and Excel.

Nice To Haves

Previous experience providing care to medically underserved patients preferred.

Responsibilities

Promotes positive customer relations in dealing with patients, visitors and other employees
Demonstrates caring qualities and customer service skills consistent with MTCHC values when engaging with patients, visitors or other employees
Ability to resolve conflict with others quickly
Uses two patient identifiers during any patient interaction
Correctly enters and updates patient information on demographic screens
Understands and correctly uses consent for treatment documents
Properly assigns sliding fee schedule to patients
Collects payments in accordance with MTCHC polices/ able to explain sliding fees and flat charges
Completes, scans, and labels HIPAA paperwork and other registration documents
Identifies eligibility for special programs (VFC, UCCP, Head Start, etc.)
Enters payment information correctly
Schedules appointments in accordance with visit types
Places appropriate alert notes in electronic health record
Reminds patients of: POI, co-pay, POR, medication lists and shot records
Makes reminder calls for pre-scheduled appointments regularly and document outcome of call accurately
Ensures telephone encounters are used correctly and messages are free from spelling errors
Verifies and updates telephone encounter fields, assign messages to correct recipient in a timely manner
Maintains confidentiality and HIPPA policies
Possesses necessary written and verbal communication skills to perform job
Performs & documents laboratory quality control to include actions taken for out-of-range or unexpected values
Complies with VFC eligibility guidelines
Adheres to Universal Precautions and Biohazard waste guidelines
Assures rooms are stocked with medical supplies for each visit. Turns in weekly inventory to center manager
Understands & Adheres to Standing Orders
Uses USIIS in efforts to improve Immunization rates
Understands and follows ACIP Immunization guidelines
Uses two patient identifiers during any patient interaction
Accurately completes MA visit Encounters with all pertinent billing information entered correctly
Documentation of patient visits meets MTCHC charting protocols (CC, Social, family history, medical history, surgical history, hospitalizations, etc.)
Reviews current medications during each office visit
Tracks referrals/Diagnostic imaging to ensure timely return of results/notes
Tracks lab results to ensure return in a timely manner
Sends out labs accurately by attaching ICD-9/ ICD-10 codes and pertinent billing information.
Processes specimens correctly
Correctly scans and attaches documents into ECW, attaching orders appropriately
Obtains and documents vitals accurately and completely
Responds to Telephone Encounters in a timely manner. Documentation is clear and complete
Assists in the training of students and new employees
Other Duties as assigned