Medical Receptionist/Interpreter

SEMRHI•Hattiesburg, MS

8d•Onsite

About The Position

Under the direction of the Health Center manager, the Appointment Clerk/Interpreter performs a variety of tasks related to answering the telephone, scheduling appointments, mailing reminder letters, no-show letters and recall letters to patients. The Appointment Clerk/Interpreter demonstrates the ability to be a team member. Demonstrates knowledge and skills to appropriately communicate and interact with the patients, families and visitors of all age groups, while being sensitive to their culture and religious beliefs.

Requirements

Must have a high school diploma or GED
Must demonstrate basic computer and typing skills
Must have pleasant and courteous telephone voice with good diction
Formal Spanish training to be able to communicate effectively using Spanish, or bilingual
Some work experience in a health/clerical related field
Prior interpretation experience required
Knowledge of basic recordkeeping and filing systems
Demonstrates skill in written and oral communications, including assisting patients with necessary forms
Be able to perform multiple tasks
Must demonstrate a positive personal attitude, such as professionalism

Nice To Haves

Knowledge of basic medical terminology helpful

Responsibilities

Communicate effectively with the bilingual (Spanish) patients
Answer telephones in a courteous and professional manner
Assist patients with scheduling and rescheduling of appointments
Monitor calls and responds appropriately
Answer patients questions in a professional manner
Update and correct patients’ addresses and contact telephone numbers
Mail appointment reminder letters one week in advance of appointments
Make appointment reminder calls a day in advance of appointment
Deliver messages to providers and staff
Mail monthly recall letters, paps, and immunizations
Mail “Welcome Cards” to all new patients
Answer the telephone by the third ring
Relieve and provide back-up for the Medical Receptionists, as needed
Keep adequate supplies on hand
Keep the work area clean and organized
Maintain prompt and regular attendance
Verify timecard at the end of each pay period
Perform related work, as assigned
Be flexible and willing to float to other clinic locations as needed to support operational needs, ensure adequate coverage, and maintain quality patient care
Complete the required IT/Security trainings prior to the deadline