IHAMI_Medical Receptionist III_3013

Trinity Health • Clarkston, WA

20d • Onsite

About The Position

Serves as a first point of contact for external customers in the office and on the phone, as well as a liaison between external customers and medical staff. Greets, instructs and assists customers in obtaining needed services within the office and IHA. Obtains and communicates necessary patient and office visit information to billing staff and facilitates efficient patient flow through the office and appropriate billing for services. Handles complex billing issues with patients. Serves as point person for Reception team in office and creates and administers Reception schedules. Trains new Reception employees.

Requirements

• High School Diploma or GED.
• Successful completion of The Customer Program and Billing 101.
• Ability to oversee the work of others.
• Excellent written (legible), verbal and face-to-face communication skills, including proper phone etiquette.
• Proficient/knowledgeable in patient care procedures and organizational policies related to position responsibilities.
• Understanding of verification of insurances.
• Service-oriented; responsive to customer needs and courteous in approach.
• Proficient in operating a standard desktop and Windows-based computer system, including but not limited to, electronic medical records, Microsoft Word /Excel/Outlook, intranet and computer navigation.
• Ability to compute mathematical calculations to perform position responsibilities.
• Knowledge of medical terminology to perform position responsibilities.
• Ability to work collaboratively in a team-oriented environment; displays professional and friendly demeanor.
• Ability to work effectively with various levels of organizational members and diverse populations including IHA staff, patients, family members, vendors, outside customers and couriers.
• Ability to cross-train in other areas of practice in order to achieve smooth flow of all operations.
• Good organizational and time management skills to effectively juggle multiple priorities and time constraints.
• Ability to exercise sound judgement and problem-solving skills.
• Ability to handle patient and organizational information in a confidential manner.
• Ability to travel to other office/practice sites and meeting and training locations.
• Successful completion of IHA competency-based program within introductory and training period.
• Physical activity that often requires keyboarding, filing and phone work.
• Physical activity that often requires extensive time working on a computer.
• Physical activity that sometimes requires walking, standing, bending, stooping, reaching, and/or twisting.
• Physical activity that sometimes requires lifting, pushing and/or pulling under 30 lbs.
• Specific vision abilities required include close vision, depth perception, peripheral vision and the ability to adjust and focus.
• Manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator and other office equipment.
• Must hear and speak well enough to conduct business over the telephone or face to face for long periods of time in English.
• This job operates in a typical office environment with some exposure to contagious diseases/viruses.
• It requires significant interaction with people (many of whom are scared, hurt and/or ill) which can be stressful and result in competing priorities.

Nice To Haves

• Course work in insurance/billing, medical practice education or seminars are preferred.
• 1-2 years of experience in a medical or physician office or customer service environment preferred.

Responsibilities

• Performs all Essential Job Functions from Medical Receptionist II job description.
• Serves as Point Person for Reception team in office.
• Serves as go-to person when supervisor is not available.
• Acts as preceptor to provide guidance, training and support for newly-hired Reception staff and provides assistance and support for complex or unique transactions.
• Brings issues and errors made by Reception staff, along with remedy suggestions, to office leadership for approval and direction to speak to Reception staff regarding resolution process and expectations.
• Provides remedial training.
• Serves as main go-to person for providers that have issues with scheduling, medical records, etc.
• Assists with maintaining daily efficient workflow in the Reception area.
• Trouble-shoots workflow issues for resolution.
• Offers suggestions for workflow improvement.
• Handles moderate to more complex billing issues with patients.
• Escalates to Leadership, if needed.
• May initiate referral process.
• Creates and administers Reception schedules.
• Manages Guardian Revenue Report.
• Supports other offices, attends meetings and training as assigned.
• Performs other duties as assigned.
• For those Medical Receptionist III’s working in OBGYN and Surgery offices: Either performs the duties of the Surgery Scheduler or serves as the back-up for the Surgery Scheduler in their absence.

Benefits

• Trinity Health is one of the largest not-for-profit, faith-based health care systems in the nation. Together, we’re 121,000 colleagues and nearly 36,500 physicians and clinicians caring for diverse communities across 27 states. Nationally recognized for care and experience, our system includes 101 hospitals, 126 continuing care locations, the second largest PACE program in the country, 136 urgent care locations, and many other health and well-being services. Based in Livonia, Michigan, in fiscal year 2023, we invested $1.5 billion in our communities through charity care and other community benefit programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED