Medical Receptionist II

Trinity Health

1d • $19 - $23 • Onsite

About The Position

The Medical Receptionist is responsible for supporting office operations and works independently and interdependently with other office staff to provide efficient, cost effective, quality patient care. This role involves a variety of responsibilities to ensure a streamlined and efficient patient experience, maintaining accuracy in scheduling and patient information, and upholding confidentiality. The position requires strong communication and customer service skills, with a focus on professionalism and collaboration.

Requirements

• High school graduate or equivalent
• One to two years’ experience preferred
• Multi-line telephones, PC and appropriate software knowledge
• Knowledge of office equipment and supplies
• A solid understanding of service-related terminology
• Good communication skills both oral and written
• Good interpersonal skills required
• Customer service orientated
• Maintains confidentiality related to patients, family and employees and information specific to service area.
• Uses appropriate diction and grammar in conversations.
• Employs professional manners and tact in all dealings.
• Obtains necessary information while remaining courteous about interruptions caused by other calls or events, models calmness.
• Adheres to hospital confidentiality statement.
• Displays competency related to performing job skills. Including but not limited to: PC terminals, telephones, copier, e-mail system, fax machine and typewriter.

Nice To Haves

• Business school or formal secretarial training a plus

Responsibilities

• Promote a healthy work environment
• Schedule appointments on provider schedules
• Review schedules based on provider preference lists and update appropriately
• Collaborate and communicate regularly with management regarding goals, needs/concerns
• Pre-registration
• Reviewing revenue reports to ensure charges are billed appropriately
• Collect co pay/balances due for each patient
• Checking in patients for appointments
• Checking out patients for appointments
• Phone support – Incoming and outgoing phone calls
• Scanning and faxing documentation
• Confirmation phone calls
• Greets visitors and ensures that each person waits in comfort with definite expectations of آن‌ها will be served.
• Answers the telephone and routes calls to proper person. When personnel are unavailable for telephone calls, records and delivers messages.
• Receives and distributes messages, packages and supplies to the appropriate person or place.
• Implements the day-to-day operations of specific service or environment.
• Maintains a safe and secure environment.

Benefits

• Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED