Medical Receptionist I

Loudoun County Government•Leesburg, VA

1d•Onsite

About The Position

The Loudoun County Department of Mental Health, Substance Abuse and Developmental Services is seeking a talented and motivated individual to serve as a Medical Receptionist I in the Operations Support program. In this role, you will work with a trusted and reputable team that has a history of success connecting individuals and their families with person-centered, recovery-oriented services and supports. We welcome new teammates who approach their professional careers with enthusiasm and dedication to our diverse and fast-growing county. Come be a part of something that matters.

Requirements

High school diploma or equivalent and two (2) years of related administrative work experience, preferably in a medical office or health and human services setting or equivalent combination of education and experience.
Must be available to work 7.5-to-10-hour shifts between the hours of 8:30 AM – 8:00 PM, Monday through Friday.
Must maintain current CPR/First Aid/AED and OSHA certifications.
Must successfully complete mandatory training, including HIPAA, Human Rights and Therapeutic Options.
Must have a good driving record and a valid driver's license in Virginia or regional state of residence.

Nice To Haves

Experience with standard office equipment, including desktop scanners.
Proficiency with computers and Microsoft Office programs.
Bilingual skill, with the ability to read, write, and speak in both English and Spanish.

Responsibilities

Greeting and checking in individuals in a healthcare setting and assisting new individuals interested in enrolling for Departmental services.
Answering and directing general inquiries from individuals, both in-person and over the telephone, scheduling appointments, collecting payments, and verifying billing and insurance information.
Provides courteous and timely customer service to County staff, vendors, visitors, and the public; provides information; responds to questions and refers individuals to appropriate staff.
Manages medical provider schedules; sets-up hours of availability; notifies individuals of appointment cancellations due to staff illness, inclement weather, and other emergencies; and facilitates rescheduling activities.
Accurately enters information into the Electronic Health Record system.