Medical Receptionist I - UMC Psychiatry - 530385

The University of Alabama•Tuscaloosa, AL

2d•Onsite

About The Position

The Medical Receptionist I receives, screens, handles, and distributes incoming calls. Schedules and greets patients. Collects payments. Ensures that patient flow is handled in an effective and timely manner. Performs a variety of functions to create a friendly, welcoming, and well-organized clinical office. Delivers excellent customer service via telephone and in person. Facilitates patient flow through UMC facilities. Greets patients and visitors. Screens and updates intake and demographic information. Collects patient payments and copays. Manages the checkout process. Coordinates future appointment scheduling and referrals. Posts and reconciles daily patient payment. Ensures insurance information is current and accurate in the electronic patient record. Ensures patient paperwork is properly scanned to the medical record or routed appropriately. Maintains strict confidentiality of protected health information and follows HIPAA regulations at all times.

Requirements

High school diploma or GED.
Efficient and accurate computer and data entry skills.
Ability to perform cashier functions - accepting payments, making change, and balancing end of day processes.
Excellent communication, public relations, customer service, and telephone etiquette skills.
Ability to multi-task and handle incoming calls and patients simultaneously.
Ability to exemplify the core values and mission of the organization.
Ability to exercise utmost discretion, diplomacy, and tact in patient and staff interactions.
Ability to learn and consistently deliver patient-centered high-quality customer-friendly service.
Punctual and reliable.

Nice To Haves

One (1) year of general office or customer service experience in a medical office or clinical environment.
Experience working with electronic health record systems.

Responsibilities

Receives, screens, handles, and distributes incoming calls.
Schedules and greets patients.
Collects payments.
Ensures that patient flow is handled in an effective and timely manner.
Creates a friendly, welcoming, and well-organized clinical office.
Delivers excellent customer service via telephone and in person.
Facilitates patient flow through UMC facilities.
Greets patients and visitors.
Screens and updates intake and demographic information.
Collects patient payments and copays.
Manages the checkout process.
Coordinates future appointment scheduling and referrals.
Posts and reconciles daily patient payment.
Ensures insurance information is current and accurate in the electronic patient record.
Ensures patient paperwork is properly scanned to the medical record or routed appropriately.
Maintains strict confidentiality of protected health information and follows HIPAA regulations at all times.