Medical Receptionist I Per Diem Pulmonary Office

Trinity Health

6d•$19 - $25•Hybrid

About The Position

The Medical Receptionist is responsible for supporting office operations and works independently and interdependently with other office staff to provide efficient, cost effective, quality patient care. This Per Diem role involves hybrid work after training. The position requires performing critical job functions that lead to a streamlined and efficient patient experience, with attention to detail to ensure schedules are accurate based on provider preference sheets and office standards. The role also involves meeting performance measures for each job function and working collaboratively with staff and management. Maintaining confidentiality related to patients, family, and employees is crucial. The receptionist will greet visitors, answer and route telephone calls, and use appropriate diction and grammar. Professional manners, tact, and calmness are expected in all dealings, along with a customer service orientation. The role implements day-to-day operations of the specific service or environment and maintains a safe and secure environment. Competency with PC terminals, telephones, copiers, e-mail systems, fax machines, and typewriters is required.

Requirements

High school graduate or equivalent
Multi-line telephones, PC and appropriate software knowledge
Knowledge of office equipment and supplies
A solid understanding of service-related terminology
Good communication skills both oral and written
Good interpersonal skills required
Customer service orientated

Nice To Haves

Business school or formal secretarial training a plus
One to two years’ experience preferred
Participates in orientation and continuing education and updates and maintains knowledge and skills related to specific areas of expertise.

Responsibilities

Promote a healthy work environment
Schedule appointments on provider schedules
Review schedules based on provider preference lists and update appropriately
Collaborate and communicate regularly with management regarding goals, needs/concerns
Pre-registration
Reviewing revenue reports to ensure charges are billed appropriately
Collect co pay/balances due for each patient
Checking in patients for appointments
Checking out patients for appointments
Phone support – Incoming and outgoing phone calls
Scanning and faxing documentation
Confirmation phone calls
Receives and distributes messages, packages and supplies to the appropriate person or place.
Implements the day-to-day operations of specific service or environment.
Maintains a safe and secure environment.