Medical Receptionist | Healthcare Virtual Assistant (Remote)

Snapscale

3d•Remote

About The Position

Snapscale is seeking a highly organized and patient-focused Medical Receptionist / Healthcare Virtual Assistant to support a US based healthcare practice in a remote setup. This role is responsible for managing patient communication, scheduling, insurance verification, intake coordination, and virtual front desk support while ensuring a seamless patient experience and strict HIPAA compliance. The ideal candidate is tech-savvy, detail-oriented, and experienced in handling high-volume patient interactions in a fast-paced healthcare environment.

Requirements

Minimum 1 year of experience in healthcare, customer service, call center, or administrative support roles
Strong English communication skills (written and verbal)
Experience with EMR/EHR systems or medical scheduling platforms such as WebPT or similar
Experience handling inbound/outbound patient calls, scheduling, and follow-ups
Experience with insurance verification, patient intake, or prior authorization processes
Ability to multitask and manage high call volumes across multiple systems
Tech-savvy and comfortable using digital tools, phone systems, and workflow platforms
Strong organizational skills and attention to detail
Must be comfortable working in a remote setup with stable internet and a dedicated workspace
Knowledge of HIPAA compliance and handling sensitive patient information

Nice To Haves

Physical Therapy account and clinic experience are a plus!

Responsibilities

Answer inbound calls and schedule patient appointments
Complete new patient intake and referral processing
Conduct outbound calls for scheduling, reminders, and follow-ups
Schedule evaluations and follow-up appointments using WebPT
Support remote intake processes, digital forms, and referral uploads
Respond to patient inquiries and frequently asked questions
Verify patient eligibility and insurance benefits
Enter verified insurance details into WebPT
Communicate coverage details and requirements to patients
Process and manage prior authorizations as needed
Provide remote front desk support for patient inquiries
Assist with check-in/out coordination and basic patient concerns
Ensure smooth coordination between patient communication and WebPT system workflows