Medical Receptionist - Front Desk

Pediatric Care Partners - Vermont•St. Albans, VT

7h•Onsite

About The Position

Monarch Maples Pediatrics is seeking an energetic, flexible, team-oriented individual for our busy St. Albans office. Excellent telephone, customer service and communications skills are a must.

Requirements

Knowledge in medical terminology and coding
Familiarity with outpatient clinic operations and pediatrics
Ability to work effectively in a fast-paced environment
Excellent communication skills and a compassionate approach towards patient care
Familiarity with phone systems and handling high call volumes
Strong organizational skills and attention to detail
Excellent communication and interpersonal skills

Nice To Haves

Previous experience working in a medical office or similar healthcare setting is preferred.
Knowledge of medical terminology and procedures is a plus

Responsibilities

Greet and check-in patients as they arrive at the medical office
Answer phone calls and direct them to the appropriate department or staff member
Schedule patient appointments and manage the appointment calendar
Verify patient insurance information and collect necessary co-pays or fees
Maintain patient records and update information as needed
Assist with administrative tasks such as filing, faxing, and scanning documents
Provide excellent customer service to patients and address any inquiries or concerns
Maintain accurate and up-to-date patient records in electronic health systems
Coordinate patient referrals to specialists and other healthcare facilities as needed
Handle administrative tasks including scheduling appointments and managing medical records
Ensure compliance with HIPAA regulations and maintain patient confidentiality at all times
Participate in continuous training to stay up to date on best practices
Collaborate with the healthcare team to deliver high-quality patient care