Medical Receptionist/Customer Service Specialist

Palm Medical Centers•Mansfield, TX

6d•$17 - $19•Onsite

About The Position

The Customer Service Specialist is the first point of contact for patients and other patrons arriving at the medical centers. This position assists with patient check-in, check-out, answering phones and entails the following duties & responsibilities: Deliver excellent patient service. Answer telephone promptly and direct calls accordingly. Ability to retrieve phone messages and transfer calls as necessary. Verify patient insurance. Ability to retrieve all correspondence from all mailboxes and distribute accordingly. Ability to prioritize the centers business needs and flexibility to assist other areas as needed. Responsible for scheduling appointments, checking-in/out patients, and obtaining accurate patient information. Greet patients and visitors in a courteous/professional manner. Notify appropriate personnel of visitor arrival and directs visitor to correct area. Perform clerical functions. Maintain/update directory of all employees in the center. Notify the transportation dispatcher when patients are ready for pick up. Maintain professional conduct and appearance at all times. Ensure waiting and reception areas are kept clean and tidy. Flexibility to commute to other centers if needed. Other duties as assigned

Requirements

Exceptional customer service and phone etiquette
Ability to use computers to enter information
Excellent written and verbal communication skills
Attention to detail
Ability to connect with patients and make them feel comfortable
Patience and presence of mind
eCW experience Required
High school diploma or equivalent
A minimum of one year work experience in a medical front desk or receptionist capacity.

Nice To Haves

Bilingual (English/Spanish) is preferred.

Responsibilities

Deliver excellent patient service.
Answer telephone promptly and direct calls accordingly.
Ability to retrieve phone messages and transfer calls as necessary.
Verify patient insurance.
Ability to retrieve all correspondence from all mailboxes and distribute accordingly.
Ability to prioritize the centers business needs and flexibility to assist other areas as needed.
Responsible for scheduling appointments, checking-in/out patients, and obtaining accurate patient information.
Greet patients and visitors in a courteous/professional manner.
Notify appropriate personnel of visitor arrival and directs visitor to correct area.
Perform clerical functions.
Maintain/update directory of all employees in the center.
Notify the transportation dispatcher when patients are ready for pick up.
Maintain professional conduct and appearance at all times.
Ensure waiting and reception areas are kept clean and tidy.
Flexibility to commute to other centers if needed.
Other duties as assigned