Medical Receptionist Bilingual

CenterWell • Kissimmee, FL

7d • Onsite

About The Position

The Medical Receptionist receives and correctly routes incoming and outgoing telephone calls and accommodates visitors to attend to all callers/visitors promptly. The Medical Receptionist performs basic administrative/clerical/operational/customer support/computational tasks. Typically, work on routine and patterned assignments and reports to the Center Administrator.

Requirements

• High School Diploma or GED
• 1 year or more of experience working in a Healthcare setting as a Medical Front Desk receptionist with a strong Customer Service background
• Must be passionate about contributing to an organization focused on continuously improving patient experiences and care
• Excellent customer service and phone etiquette
• Team player with a positive attitude
• Ability to multitask in a fast-paced environment
• Attention to detail and highly organized
• Knowledge of MS Office (Word, Excel, Outlook, Access)
• Knowledge of Medical Terminology
• Experience with EMR Systems (Electronic Medical Records)
• Bilingual in English and Spanish

Nice To Haves

• Value-based care model experience

Responsibilities

• Operate a switchboard or multi-line phone and maintain long distance call logs.
• Take and distribute accurate messages.
• Greet visitors and determine the nature of their visit, issues visitor passes and maintain visitor logs.
• Alert appropriate party of visitor arrival or directs visitors to appropriate office, department or employee.
• Respond to routine inquiries from internal or external sources such as our location, hours of operation, phone numbers, and email address.
• Miscellaneous administrative activities such as booking meeting rooms, typing, organizing and distributing mail, receiving and sending courier packages.
• Limit decisions to defined parameters around work expectations, quality standards, priorities and timing, and work under close guidance and within established guidelines with minimal opportunity for deviation.

Benefits

• medical
• dental
• vision benefits
• 401(k) retirement savings plan
• time off (including paid time off, company and personal holidays, paid parental and caregiver leave)
• short-term and long-term disability
• life insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED