Medical Practice Leader, Clinic Operations

UnitedHealth Group•Gilbert, AZ

4h•$60,200 - $107,400•Onsite

About The Position

The Practice Leader is responsible for oversight of clinic location with accountability for all clinic operations including cost, quality, and patient satisfaction results. Reporting to the Manager of Operations for Central & West region, this leader will manage to clinic budgets for finance, staffing, quality performance, facilities, and physician relations and is critical to driving the clinical quality and patient service experience across clinics. This leader drives the performance of clinic teams providing growth, development, and ongoing management of practice operations staff. Excellent communication, problem-solving, follow-through and diplomacy skills are required for success in this highly visible leadership role.

Requirements

Highschool Diploma or equivalent
2+ years of management experience in a medical clinic, primary care or specialty care
Experience and knowledge of professional billing and healthcare components including, but not limited to, access, coding, billing, collections, practice management systems, payer relations, appeals, and authorization process
Direct leadership of multiple team members including performance evaluations, coaching conversations, and corrective action conversations
Understanding of value-based care the role that operational leaders and teams play in supporting success in a value-based model
Driver's License and access to reliable transportation

Nice To Haves

High emotional intelligence, the ability to forge meaningful relationships, and success navigating diverse stakeholder groups
A keen sense of personal accountability for delivering individual and team results
Experience performing under pressure with a sense of urgency, attention to detail, and a commitment to doing what you say you will do
A passion for being hands-on in problem-solving and execution
A low ego and humility; an ability to gain trust through effective communication and doing what you say you will do
History and success leading and managing teams to deliver P+L results
Demonstrated experience driving results in a high-growth enterprise, examples:
Excellent verbal and written communication skills
Excellent interpersonal and customer service skills
Excellent sales and customer service skills

Responsibilities

Manage overall performance of assigned Clinic location across assigned market including cost, quality, and patient satisfaction
Partner with integration teams to ensure successful practice onboarding and integration, and appropriate resource allocation
Support provider recruitment efforts in the market and play a key role in the successful onboarding and integration of new practices and providers
Provide leadership and coaching to Clinic teammates ensuring regular communication across the team and development to prepare for continued growth
Handle all aspects of staffing and team management, fostering a high-performance work environment that values employees and promotes development and success
Ensure appropriate strategies are implemented to achieve clinical quality and patient services experience measures
Collaborate in developing annual budgets and review and analyze monthly financial performance to L and KPI performance metrics
Follow through on key goals and performance measures that advance organizational strategy and business plan
Develop productivity and other performance projections for both budget and look-forward projections
Liaise between operations and physician leadership to ensure providers’ needs are being successfully addressed to reinforce a culture of transparency and support
Identify opportunities for improvement and drive change initiatives to completion to improve overall operations and financial outcomes
Support development of market provider workforce plan, including provider moves, impact on panels, co-located clinics, etc.
Achieve annual budget
P&L analysis