Medical Practice Lead - Radiology

University of Maryland Faculty Physicians•Baltimore, MD

17h•Onsite

About The Position

Under general supervision, leads, trains and oversees front desk staff for the department. Acts as a department liaison for FPI Payor Forums and the department billing team to include Registration Specialists and PAC Coordinators and to function as the front end EPIC Super User.

Requirements

High school diploma or general education degree (GED) preferred
5-7 years of Medical Practice experience, specializing in front desk operations
PC proficiency
Strong customer service skills
Current knowledge of payor requirements for referrals and authorizations
Prior experience with EMR, EPIC preferred
Minimum three years Medical Practice level III experience

Responsibilities

Trains all new Medical Practice Representatives for the department, and provides feedback regarding staff performance.
Evaluates and tests competencies, provides orientation, training, and continuing education of staff.
Develops and maintains Medical Practice Representative training manuals and competencies.
Actively utilizes improvement strategies and tools to positively impact all aspects of operations.
Assists in developing goals and objectives to meet the strategic and business objectives for areas of responsibility.
In cooperation with departmental leadership, leads all on-site activities in such a way that promotes the satisfaction and welfare of patients visiting the site.
Follows service recovery protocols: trains and empowers staff to address patient concerns; assures all patient issues are appropriately addressed.
Reviews Press Ganey reports with Practice Manager to develop improvement strategies.
Attends appropriate EPIC Super User training sessions and acts as the front End Super User for the practice site.
Demonstrates a working knowledge of the revenue cycle as it relates to patient encounters and obtaining/verifying demographic and insurance information in order to receive payment for services rendered.
Assists Practice Manager in working in partnership with physicians to solve problems, resolve conflicts, and enhance operations, quality, and safety.
Communicates operational issues to level of organization required to obtain timely and effective resolution.