Medical Practice Assistant

Parkland Health

1d • Hybrid

About The Position

The Medical Practice Assistant is accountable for providing patient-centered care and operational support to the medical team to ensure an optimal patient experience. This role coordinates activities in the clinical areas and facilities a smooth patient flow. The assistant will also help with patient data collection, perform select screenings, and complete medical office functions relevant to the assigned area.

Requirements

• Must have three years of customer service experience, preferably in a medical/healthcare/health insurance setting.
• Must be able to work collaboratively with colleagues to deliver patient/customer services that exceeds patient expectations as evidenced by patient satisfaction scores.
• Must be able to demonstrate competency required as applicable to specialty area.
• Must have demonstrated communication skills to include above average verbal skills (heavy public contact) and written skills.
• Must have familiarity with diagnostic ICD-9 CM coding and HCPCS-CPT4 procedure codes.
• Must have working knowledge of medical terminology.
• Must be able to demonstrate basic clerical skills and working knowledge of standard office equipment.
• Must be detail oriented and have sharp analytical skills to resolve registration issues as related to multiple groups including third-party payors, physicians, patients and the system.
• Must be able to solve problems within the guidelines of established policies and procedures.
• Must be able to adjust to multiple demands, shifting priorities and rapid change.
• Virtual Care Only: Must be able to work collaboratively and optimally with patients with serious health conditions and barriers to care.
• Virtual Care Only: Must be able to recognize and escalate clinical decision making to appropriate team members of the multidisciplinary team.
• Virtual Care Only: Must demonstrate strength in documenting within an electronic health record with ability to effectively problem-solve when faced with decision-making challenges and escalate as appropriate.
• Virtual Care Only: Confident with technology, specifically electronic medical record, video encounters and computer applications.

Nice To Haves

• Patient registration experience preferred.
• Prefer completion of course work towards an accredited medical terminology.
• Medical Office Assistant experience or training a plus.
• Bilingual skills preferred.
• Completion of a Parkland Workforce Development Training Program may substitute for the required education and experience.

Responsibilities

• Ensures patient and family comfort, safety, privacy, and confidentiality at all times.
• Adapts work methods to specifically accommodate the population-specific care needs (physical, psychosocial, cultural, age/developmental) of each patient.
• Greets patients and families, making them feel welcome and wanted.
• Assists patients and families with directions, inquiries, and information as requested, ensuring needs are addressed satisfactorily.
• Keeps patients and families informed of wait times and any other circumstances that may impact the visit.
• Stays cognizant of clinical/area needs to facilitate patient care and flow.
• Assesses patient experience at the end of each visit to determine if patient needs were met.
• Coordinates clinic/area activities and facilitates business processes according to standards.
• Performs pre-visit activities to gather patient information from internal and external services or entities to ensure information is available to the clinic team for the visit.
• Checks the patient into the clinic and correctly identifies the patient prior to performing tasks.
• Reviews and updates patient accounts to ensure registration and coverage are current and complete.
• Confirms or verifies coverage as needed.
• Identifies and refers patients for financial counseling as appropriate.
• Performs upfront cash collections; receives, verifies, and posts money transactions following Parkland cash management policies and procedures.
• Verifies and completes daily reconciliations to ensure cash transactions are handled accurately and deposits are made daily.
• Assists with the process of internal and external appointments, referrals, and information retrieval.
• Schedules appointments in accordance with clinical team directives and patient desires/availability.
• Performs charge capture and charge reconciliation to ensure encounters are complete and closed in a timely manner.
• Documents (paper or electronic) completely, accurately, legibly, and timely.
• Ensures applicable documentation is obtained for registration and patient visit.
• Provides explanation for all requested forms to ensure patient understanding.
• Performs data entry/documentation of patient care intake information.
• Assists with maintenance of clinic supplies and equipment.
• Assists with stocking and inventory of supplies, as appropriate.
• Keeps appropriate persons informed of the status of supplies and equipment.
• Completes requisition documentation for supplies, equipment, and services, as applicable.
• Practices patient safety measures and in association with site leadership.
• Complies with proper hand hygiene (hand washing/hand sanitizer gel/foam use).
• Applies or practices proper infection control methods.
• Identifies, corrects, and/or reports safety hazards at the time of discovery.
• Identifies and/or facilitates maintenance problems with equipment, initiates requests for work orders, and removes from patient care area, as appropriate.
• Informs Environmental Services when additional cleaning activities are needed.
• Elevates critical incidents and information regarding any quality-of-care concerns to the multidisciplinary team.
• Participates in performance improvement and quality initiatives.
• Meets expected performance quality measures as outlined for area(s) of responsibility.
• Identifies ways to improve work processes and improve customer satisfaction.
• Makes recommendations to supervisor, implements, and monitors results as appropriate in support of the overall goals of the department and Parkland.
• Stays abreast of the latest developments, advancements, and trends in the field by attending seminars/workshops, reading professional journals, actively participating in professional organizations, and/or maintaining certification or licensure.
• Integrates knowledge gained into current work practices.
• Maintains knowledge of applicable rules, regulations, policies, laws, and guidelines that impact the area.
• Develops effective internal controls designed to promote adherence with applicable laws, accreditation agency requirements, and federal, state, and private health plans.
• Seeks advice and guidance as needed to ensure proper understanding.

Benefits

• A career at Parkland means joining a collaborative, engaged team focused on excellence, innovation, and patient-centered service.
• Our employees are supported with resources to grow, succeed, and make a meaningful impact every day.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed