The mission of the team is to support IBA teams and IBA customers on acceptance and commissioning of IBA Proton Therapy equipment/systems, and for giving the necessary feedback to the Clinical Solution Group and Product Management to work on continuous customer product feedback. Challenges we trust you with: Establish and maintain strong customer relationships with healthcare professionals of the assigned sites under installation and in clinical operation. Ensure support to the site team in medical physics topics and support/perform validation on proton therapy center. Perform acceptance testing with the end-user on the recurrent products. Train and support customer to use properly and safely equipment/systems. Report and document interventions and actions undertaken with the required level of details and accuracy. Provide support to the customer with commissioning activities. Provide on-site and/or remote product application support to customers. Provide continuous structured customer product feedback to the Clinical Solution Group and Product Management. Participate in procedures update and optimization. Coach other product experts.
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Job Type
Full-time