Medical Operations Manager

PDS Health•North Las Vegas, NV

2d•Onsite

About The Position

The Medical Operations Manager is responsible for achieving financial performance and revenue growth strategy for their location(s) by overseeing the performance and day-to-day administrative functions of the practice, clinical operations, and quality of patient experience. The OM needs to be an expert in their local market, leveraging best practices for patient acquisition and retention. The OM provides leadership and guidance and fosters employee engagement to achieve individual and team success, while supporting and driving PDS’s mission and culture for their location(s).

Requirements

Equivalent to high school diploma or general education degree (GED)
At least 5 or more years of related work experience in medical/dental.
Operational management knowledge of medical/dental offices
Experience leading a team, mentoring and coaching team members
Results Oriented (energetic self-starter, sets realistic goals, meets commitments, persistent, prioritizes daily to achieve results)
Effective Team Builder (character/integrity, communicates openly and effectively, crucial conversations, motivator/inspirer, educator/trainer, promotes learning, effective assessor of talent, consistent)
Customer Service Advocate (flexible and adaptive, empathetic, passionate, ethical)
Process Focused Operator (data driven decision-maker, detailed, organized and structured, comprehensive knowledge of all operational processes, computer proficient)
Financial Acumen (understands profit drivers, utilizes metrics to manage, builds the financial understanding of staff and clinicians, understands local market drivers and competition)
Influencer (active listener/observer of behavior, builds trust with those requiring coaching, creates a win/win need for change, tailors coaching style to the individual's needs, recognizes and celebrates improvement to sustain change)
Requires knowledge of medical plans, fees, general plan design, administrative guidelines, limitations and exclusions, reporting systems, business correspondence and business reporting techniques, and business principles of profit and loss statements
Ability to work with mathematical concepts such as probability and statistical inference
Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations
Flexibility in adapting processes to meet unique needs
Ability to lead a team, prioritize their duties, coach, mentor, train, write effective performance evaluations, conduct feedback and handle employee relations issues
Strong abilities in managing the daily operations of department(s) or work unit while developing short to medium term (1-3 years) goals
Fostering employee development by providing a supportive learning environment
Highly developed teambuilding, influencing, and collaboration skills
Ability to direct the work of others and work as a team leader in attainment of goals
Ability to interpret and apply policies and procedures
Ability to handle and maintain extreme confidentially with employee records, compensation information, etc.
Ability to draw valid conclusions, apply sound judgment in making decisions and make decisions under pressure

Nice To Haves

Bachelor’s Degree from an accredited college in Business or related field
Knowledge of Microsoft Office—Outlook, Word, Excel, PowerPoint
Proficiency working in Epic EHR

Responsibilities

Oversee performance and day-to-day administrative functions of business operations, clinical operations and quality of patient experience leading by example, adhering to standard operating procedures and meeting deadlines
Manage P&L and drive year over year revenue and profit growth. Implement, and ensure adherence to cash management and accounting protocols
Identify staff and develop talent by providing effective leadership, coaching and mentoring includes identifying opportunities for improvement
Manage budget including optimizing resources, overseeing expenses to achieve monthly budget, and overseeing medical, people costs and office supply inventory
Oversee HR related functions including maintaining efficient staffing levels, interviewing, hiring, training, conducting performance evaluations, and developing improvement plans
Ensure patient experience and clinical quality objectives are obtained includes resolving patient issues by developing timely, effective, logical and creative solutions
Collaborate with marketing to develop and implement effective marketing programs to grow the business
Develop, implement, and ensure adherence to office values based on the PDS “We Believe” statement to ensure team members continually focus on the Perfect Patient Experience (PPE). Ensure every patient has a positive experience in the office and collaborate with doctors to develop patient communication skills and patient experience goals for the team, so patients are Healthier, Happier and refer others
Effectively implement best operational practices and ensure compliance with state and local regulations
Other duties as assigned by management