Medical Office Support Specialist

Rice University•Houston, TX

14d•$53,000 - $56,000•Onsite

About The Position

The Medical Office Support Specialist supports the delivery of high-quality, student-centered healthcare at Student Health Services. This role assists providers and nursing staff with clinical and administrative duties, ensuring efficient clinic operations and a positive experience for undergraduate and graduate students. The Medical Office Support Specialist plays a key role in promoting a welcoming, respectful, and confidential healthcare environment. This position is responsible for assisting healthcare providers with patient examinations and procedures while simultaneously managing front-desk operations.

Requirements

Bachelor’s degree
In lieu of the education requirement, additional related experience above and beyond what is required may be substituted on an equivalent year-for-year basis
2+ years of experience in medical office administration
In lieu of the experience requirement, additional related education above and beyond what is required may be substituted on an equivalent year-for-year basis
Ability to multitask in a fast-paced clinical environment
Advanced computer skills, including experience with Microsoft Office Suite and the ability to learn new systems
Advanced customer service and interpersonal skills
Strong attention to detail and organizational skills
Understanding of financial transactions
Strong written and verbal communication skills
Professional, compassionate, and team-oriented approach

Nice To Haves

Completion of an accredited Medical Assistant Program or Licensed Vocational Nurse Program with a certificate/license
Basic Life Support (BLS/CPR) certification
Experience in an outpatient or primary care setting
Experience working with adolescents or college-aged populations
Familiarity with electronic health records

Responsibilities

Administers support for Student Health Services in patient boarding and assists providers during examinations and procedures as appropriate
Collaborates with others to help resolve clinic issues and concerns, interprets policies, and mediates complex and sensitive issues to appropriate resources
Performs basic clinical tasks within the scope of practice (e.g., specimen collection, EKGs, injections, wound care, point-of-care testing)
Supports front-desk operations by scheduling appointments, fielding incoming calls, and resolving patient inquiries regarding services and procedures, including managing communication via fax and email
Examines Student Health Services patient data to identify trends and support future planning
Maintains accurate and timely documentation in the electronic health record (EHR), including placing or removing holds on student accounts and reviewing health data forms
Prepares patients for provider evaluation by obtaining and recording accurate vital signs, medical history, and detailed chief complaints
Provides patient education as directed by providers and responds to patient questions and concerns, referring clinical issues to appropriate staff
Maintains knowledge of Student Health Services, campus, and community resources to help students navigate support
Assists with the organization, restocking, and inventory tracking of exam rooms and administrative areas
Assists in financial processes, including processing expenses, procurement, and budget management
Provides support for patient billing processes and answers basic insurance questions
Performs all other duties as assigned
Ensures proper handling, labeling, and storage of medical specimens
Follows infection control, safety, and quality assurance protocols
Adheres to HIPAA, OSHA, and university policies and procedures
Participates in staff meetings, training, and quality improvement activities
Supports the coordination of clinic equipment repairs and needs
Assists with event development and planning, including training and engagement
Assists with preparing for large capital improvement projects
Provides feedback for policies regarding the management of general operations