Office Support Specialist

Quatrro BSS•Marietta, GA

7h•Onsite

About The Position

About Quatrro Business Support Services (QBSS): Quatrro is a technology-enabled, cloud-based outsourcing firm to small, mid to large enterprises across industries that’s changing the way companies think about finance and accounting and technology services. They provide world-class teams combined with highly personal service, and a portal that let you see and manage everything online. With smarter systems and over 2,200 specialists in fields ranging from finance to technology services, Quatrro helps you see further, scale smarter and stand stronger. And that’s why we consistently achieve very high customer, and employee, satisfaction ratings. Quatrro. Get More to Go On. Purpose of the Job: To provide world-class customer service and support to the accounting team (internal clients), and indirectly to external clients through quality, accuracy and timeliness of deliverables. Key duties are scanning incoming documents and printing and mailing checks and reports. Goal is to achieve service standards reflected in reliability, responsiveness, assured competence, and quality.

Requirements

Ability to follow general oral and written directions
Ability to enter data into a computer quickly and accurately
Ability to organize and manage multiple priorities
Ability to work independently
Have an understanding of and experience with personal computers
Strong interpersonal and great communication skills
Excellent organizational skills
Ability to meet deadlines and complete multiple projects in a timely manner
Attention to detail
Must work well in a team environment
Ability to handle sensitive and/or confidential materials

Nice To Haves

Scanning/Imaging background
Good written and verbal communication skills
Experience with accounting software, Microsoft Word and Excel
2 year Associates Degree

Responsibilities

Receive and sort incoming client invoices.
Complete the daily request tracker (DRT).
Load checks in appropriate printers.
Print checks as requested.
Receives client packets and enters as received in the mail log.
Scans documents onto the network and confirms scanned documents for completion and quality.
Utilizes appropriate logs for all scanning/imaging work.
Print and quality review of 1099’s.
Prints and mails customer deliverables for multiple customers based on set process notes and timelines.
Complete quality review of deliverables prior to sending.
Troubleshoot basic equipment problems when needed.
Establish strong relationships with accounting staff across the organization.
Provide token codes for bank transfers and clients.
May be required to perform additional office duties occasionally and serve as backup for other clerical positions.
Add postage to mail machine and report as needed.
Other duties as requested.