Medical Office Supervisor, Pediatric Contact Center

Erlanger•Chattanooga, TN

13d•Onsite

About The Position

The Medical Office Supervisor is responsible for the daily operations of Erlanger Medical Group, Pediatrics. Responsibilities will include supervising front office staff, coordinating physician office and call schedules, preparing and overseeing support staff schedule, oversight of the pre-cert/referral process and revenue cycle, ordering of medical and office supplies, posting and assistance with staff recruitment, accounts payable, oversight for staff recruitment / discipline / termination, patient correspondence, managing work queues, arranging various tasks for smooth and efficient operation of the practice. This position is involved in a team-based approach to care. Team members are trained to meet the highest level of function for their role as per the State of Tennessee/Georgia guidelines. Is trained and assigned (as per their role and responsibilities) to coordinate care for patients and is trained and assigned to support patients/families/caregivers in self-management, self-efficacy and behavior change. Is trained and assigned (as per their role and responsibilities) to manage the practices' patient population. Participates in the practice's quality improvement process and performance evaluation. Responsibilities include assisting with the accountability for quality patient care and the orientation, joint commission preparation, education, growth, and performance of the practice. Supervising front office staff and the clinical staff and create a patient centered, customer service environment, manages physician templates and schedules; maintenance of work queues; and direct responsibility for staff oversight to for hiring, discipline, and termination as well as working to resolve patient concerns and issues is also expected. Manages physician templates to include opening and closing of schedules and changing the duration of appointment times as directed by Operational Leadership. Supervises the timely rescheduling of any patients as needed due to schedule changes. Ensures patients are contacted prior to appointment time by managing Televox responses and/or staff calls. Further responsibilities include assistance in the development and management of the operational and capital budget, product evaluations, supply acquisition, inventory control, and formulating and implementing strategies for increased effectiveness and efficiency.

Requirements

High school graduate
Two years' experience in healthcare related field
Knowledge of healthcare practice procedures and equipment

Nice To Haves

B.S. Degree in Business
Two years' experience supervising others

Responsibilities

Supervising front office staff
Coordinating physician office and call schedules
Preparing and overseeing support staff schedule
Oversight of the pre-cert/referral process and revenue cycle
Ordering of medical and office supplies
Posting and assistance with staff recruitment
Accounts payable
Oversight for staff recruitment / discipline / termination
Patient correspondence
Managing work queues
Arranging various tasks for smooth and efficient operation of the practice
Coordinating care for patients
Supporting patients/families/caregivers in self-management, self-efficacy and behavior change
Managing the practices' patient population
Participating in the practice's quality improvement process and performance evaluation
Assisting with accountability for quality patient care and the orientation, joint commission preparation, education, growth, and performance of the practice
Supervising front office staff and the clinical staff
Creating a patient centered, customer service environment
Managing physician templates and schedules
Maintenance of work queues
Direct responsibility for staff oversight for hiring, discipline, and termination
Working to resolve patient concerns and issues
Managing physician templates to include opening and closing of schedules and changing the duration of appointment times as directed by Operational Leadership
Supervising the timely rescheduling of any patients as needed due to schedule changes
Ensuring patients are contacted prior to appointment time by managing Televox responses and/or staff calls
Assistance in the development and management of the operational and capital budget
Product evaluations
Supply acquisition
Inventory control
Formulating and implementing strategies for increased effectiveness and efficiency