Medical Office Specialist- Arthritis & Rheumatology (PRN)

Family Health West•Fruita, CO

5d•Onsite

About The Position

Family Health West is hiring Medical Office Specialists for Clinics at Primary Care and Physician Services. This role involves communicating the scheduling and patient process, collecting and documenting patient demographics, verifying insurance eligibility, and collecting appropriate copays. The specialist will receive and post all payments, provide efficiencies in scheduling and managing patients, and assemble patient forms. They will maintain a strong organizational structure, workflow, and operating procedures for the medical practice, demonstrating knowledge of medical practice principles. Responsibilities include processing incoming and outgoing calls, documenting phone messages in EHR, alerting supervisors to insurance issues, and promoting Family Health West programs. The role also involves scanning documents into patient charts, direct patient contact for intake registration, escorting patients, and assisting physicians. Fiscal responsibility, reliable attendance, and strong communication skills are essential. The specialist will follow up on patient referrals, call for authorization for Worker’s Compensation patients, submit for authorization of treatment/procedures, and prepare/send referrals to outside providers. They will also request and scan documentation from outside providers, access records from QHN and paper versions, and participate in staff meetings. Maintaining knowledge of programs like Patient Portal, EMR, QHN, and Gmail is required, as is training new hires and complying with competency audits and trainings. Other job-related duties as assigned.

Requirements

High School Diploma or equivalent preferred.
One year experience in the medical field.
Immunizations required for employment, including flu vaccine.

Nice To Haves

One year experience working with insurance companies.
Two to five years of experience in the customer service field.

Responsibilities

Communicates the scheduling and patient process.
Collects and documents all patient demographics.
Verifies insurance eligibility and collects appropriate copays.
Receives and posts all payments as appropriate.
Provides efficiencies in scheduling and managing patients and scheduling of appointments.
Assembles patient forms for appointments.
Maintains strong organizational structure, workflow, and operating procedures for medical practice.
Processes incoming and outgoing calls efficiently, politely and as quickly as possible.
Documents phone messages in EHR as appropriate.
Alerts supervisor to any insurance issues in an efficient and timely manner.
Promotes existing and new programs and/or policies of Family Health West and the outpatient clinics both internally and externally, exhibiting professional and respectful behavior to others at all times.
Completes scanning as assigned into patient charts in a timely manner.
Direct patient contact assisting with intake registration, escorting and assisting physician with duties as assigned.
Demonstrates fiscal responsibility.
Reliable and punctual attendance is essential; expected to be at job as scheduled each scheduled day.
Communicates necessary information to others as appropriate.
Provides support of projects and demonstrates strong communication skills both oral and written.
Follows up on patient referrals to ensure timely processing.
Calls for authorization for Worker’s Compensation patients.
Submits for authorization of treatment/procedures to insurance companies as needed and directed by Practice Manager or Practice Director.
Prepares and sends all referrals/documentation to outside providers as needed.
Requests documentation from outside providers and scans documentation into Medical EMR.
Accesses records from QHN and Paper version as needed.
Participates in regularly scheduled staff meetings with each practice MOS staff and Staff Manager to go over any issues, new processes, etc.
Maintains knowledge of programs such as Patient Portal, EMR, QHN, Gmail and associated programs, etc.
Trains new hires as needed.
Complies with Competency Audits and Trainings as directed by Practice Directory/Practice Manager.
Performs other job-related duties as assigned.

Benefits

Employee Assistance Program
403 (B) with 4% match from FHW and zero day vesting schedule
Medical Plan Options: I. PPO plan with copay/coinsurance and lower deductible II. High Deductible Health Plan with the option for a Health Savings Account. III. Telemedicine includes in both plan options.
Dental
Vision
Life Insurance/ Accidental Death and Dismemberment Insurance
Disability Insurance with a Short and Long Term Option.
Critical Illness and Accident Plans
Cafeteria Options: Health Reimbursement/ Flex Savings
Pet Insurance
Identity Protection
Travel protection