Medical Office Specialist
About The Position
Pines Health Services is seeking a Medical Office Specialist for their Caribou Health Center in Caribou, Maine. This full-time, non-exempt position involves welcoming and orienting patients and visitors, ensuring accurate demographic, financial, and insurance information, and providing clerical support to health center staff. The ideal candidate will be competent with computers, possess excellent communication and listening skills, be a problem solver, able to prioritize workload, and work professionally and independently. Previous healthcare experience is preferred, but training will be provided for the right candidate. Pines Health Services was voted one of the 2026 Best Places to Work in ME and offers competitive salaries and a comprehensive benefits package.
Requirements
- Competent with computers
- Excellent verbal and written communication skills
- Outstanding listener
- Problem solver
- Able to prioritize workload
- Able to work professionally and independently
- Availability Monday through Friday 8:30 a.m. - 5:30 p.m.
- High school or GED preferred.
Nice To Haves
- Previous experience in health care is preferred
Responsibilities
- Answers the telephone, handles all patient calls, routes to appropriate persons, or takes messages, ensuring adequate information is obtained.
- Schedules patient appointments and keeps provider informed of schedule, notifying clinical support staff of patient’s arrival.
- Confirm patient next day appointment.
- Greets patients and visitors, determines their needs, and directs them appropriately.
- Checks out patients and schedules follow-up appointments and referrals, if needed, per provider instructions.
- Identifies workers compensation visits and compiles appropriate documents.
- Scan documents into medical record.
- Prepares deposit slip for payments received and deposits at bank.
- Performs billing and related billing functions.
- Gathers patient registration information, and insurance cards ensuring such information is accurate and enters such information into the electronic medical record.
- All insurance cards to be scanned at visit.
- Verifies eligibility through EMR, insurance portals or over the phone with insurance companies.
- Attaches insurance referral to all appointments when needed.
- Collects patient co-pays.
- Faxes, copies, or mail medical information as needed or required.
- Performs other work-related duties as assigned.
- Complies with local, state and federal laws and regulations.
Benefits
- Competitive salaries
- Comprehensive benefits package
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
