Medical Office Specialist - Neurology - Physician Practice

Hackensack Meridian Health • North Bergen, NJ

6d

About The Position

The Medical Office Specialist performs secretarial and administrative duties that support the organization and management of an outpatient medical office. This role handles front desk functions and supports patients throughout check-in, scheduling, registration, and check-out, as well as with appointment needs and concerns after visits.

The specialist helps ensure patients receive high-quality care and a positive experience by providing courteous service, maintaining accurate records, managing communications and administrative workflows, and supporting the practice team. Travel to other locations may be required to provide coverage.

Requirements

• High school diploma, GED, GED-equivalent program, and/or equivalent experience.
• At least 1 year of experience working with the public in a customer-service setting.
• Ability to manage multiple tasks in a fast-paced, visible environment while maintaining a professional and confident demeanor in stressful situations.
• Ability to navigate competing priorities and manage time efficiently.
• Ability to travel to various locations.
• Reliable transportation.
• Proficient computer skills, including Microsoft Office and/or Google Suite platforms.
• Excellent written and verbal communication skills.

Nice To Haves

• Associate degree.
• At least 1 year of related work experience in a physician practice or hospital setting.
• EMR/EHR experience.
• Prior clerical training or knowledge.

Responsibilities

• Promote patient satisfaction through friendly, helpful service and communicate potential satisfaction issues to direct leaders.
• Greet patients and visitors promptly, courteously, and helpfully.
• Manage patient check-in and check-out.
• Obtain and verify required demographic information, including date-stamping or copying insurance cards.
• Collect copayments and applicable balances and verify insurance eligibility.
• Ensure required referrals are obtained for specialty offices.
• Ensure patients complete appropriate paperwork, including face sheets, ABN forms, and HIPAA forms.
• Enter patient demographic information accurately in the EMR and, depending on the specialty, download specific health data into the EMR.
• Assist patients with e-check-in, iPads, kiosks, and other needs.
• Monitor and address EMR workflows, including scheduling, cancellations, registration-error reconciliation, and referral information; escalate issues as appropriate to optimize provider scheduling.
• Receive and direct communications through the EMR, phone, email, RightFax, and other channels; interpret routine policies and procedures, resolve routine matters, and timely escalate other matters.
• Review and distribute daily mail correspondence to appropriate staff and prepare documents and reports as necessary.
• Maintain patient confidentiality.
• Prioritize and follow up with peers to ensure tasks are completed in support of high-quality patient care.
• Review procedure preparation and instructions with patients as needed.
• Reconcile payment forms for accurate daily bank deposits and sign and date completed daily cash/payment receipts.
• Manage overall front-end needs and escalate issues such as low office supplies or peripheral equipment needs to the Practice Manager or designee.
• Travel to other locations as needed to provide coverage.
• Perform other duties or projects as assigned.
• Adhere to HMH organizational competencies and standards of behavior.

Benefits

• Health benefits
• Dental benefits
• Vision benefits
• Paid leave
• Tuition reimbursement
• Retirement benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED