Medical Office Specialist /Mobile Unit Driver (Full Time)

Concentra

2d•Onsite

About The Position

The Patient Service Specialist performs complex administrative duties including but not limited to patient registration, patient scheduling, providing excellent customer service to clients, and management of multi-line phone system. This role requires a general knowledge of various systems and/or procedures. This position ensures that every patient is treated with quality clinical care and is provided a welcoming and respectful experience. This position will also include driving duties in transporting visitors and/or documents as needed and ensuring that every visitor, customer, and colleague is treated with quality, welcoming, and respectful customer service.

Requirements

High School Diploma or GED
Valid license to operate motor vehicle
Clean driving record
Meet licensing requirements of work state
6 months to 1 year of job-related experience
Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative and Flexibility
Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions
Outstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism
The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies
Demonstrated effective communication and interaction with employers, patients, providers, and other employees
Demonstrated ability to maintain working relationship with all levels of employees
Demonstrated excellent customer service skills
Demonstrated intermediate knowledge of Microsoft Office such as Word, Excel, Outlook and entry of data into various systems/applications
Ability to perform all aspects of front office operations
Drive to achieve or exceed established service standards
Time management skills
Knowledge of common safety hazards and precautions to establish a safe work environment
Continuously sitting for extended periods, frequently to occasionally standing and walking.
Continuously utilize hands and fingers for typing, flex or extend wrist to perform other job-related tasks.
Continuously required to use hands and fingers to feel, handle, or operate PC, office equipment and/or other equipment.
Heavy computer usage requiring wrist flexion/extension for at least 8 hours per day.
Occasional stooping, pushing, pulling, reaching or overhead reaching, and climbing in the performance of work.
Ability to hear and understand with clarity and detect sound, and have conversations with staff, customers, management, etc.
Hearing within the acceptable range for telephone and in-person contacts.
Normal or corrected vision to acceptable levels for office work.
Ability to lift/carry up to 10 pounds.
Employee may have imposed pressure on a routine and frequent basis to meet various deadlines, contact with people in stressful and unpredictable situations and to handle confidential and sensitive information and situations with care.

Nice To Haves

Working knowledge of state-specific occupational medicine requirements

Responsibilities

Greet patients and visitors
Communicate wait times to patients and direct them accordingly
Obtain authorization, as needed, to process patients for services
Check in patients using appropriate patient management system
Explain all required forms to patients and ensure proper completion of all paperwork
Answer incoming telephone lines and direct the caller accordingly
Contact patients regarding appointment reminders, rescheduling, or cancellations
Check out patients in appropriate patient management system and distribute records
File paperwork, medical records, and correspondence
Maintain inventory of office supplies and printed forms
Manage dissemination of all paperwork to outside parties including non-injury, custody, and control forms
Follow HIPAA guidelines and safety rules
Attend center staff meetings
Participate in initial and ongoing training as required
Complete processing of patient referrals including accurate checkout, paperwork processing, patient education, and communication with Client Support Group
Assist Center Operations Director or other leader in managing daily administrative functions
Assist in maintaining a neat, clean, and orderly appearance throughout the facility
Use employer reporting tool to scan and distribute employer results and paperwork
Review clinician transcriptions and enter applicable charges via internal charge entry system.
Perform some medical assistant duties such as breath alcohol tests, drug screens, TB skin test reads and/or other duties as assigned/approved by medical leadership
Drives motor vehicle to transport office personnel, visitors, or documents
Use good judgement and safe driving skills while being courteous to customers
Communicate with the COD and/or ACOD to report any problems or delays
Perform miscellaneous errands such as carrying mail to or from post office
Maintain vehicle’s appearance and notify the COD and/or ACOD if the vehicle requires servicing
Record all transports with mileage
Complete daily and monthly vehicle checklists
Perform lite vehicle maintenance