Medical Office Specialist II

Trinity Health • Atlanta, GA

5d • Onsite

About The Position

Position Purpose: At Mercy Care, we believe in serving with compassion, dignity, and excellence. As a Medical Office Specialist, you will be the first point of contact for patients, playing a vital role in ensuring seamless and welcoming front desk operations. Your attention to detail and customer service will help our patients feel valued and supported.

Ministry/Facility Information: Mercy Care Atlanta, a Federally Qualified Health Center (FQHC) and comprised of 300 plus colleagues, is a healthcare organization that provides a range of health services to underserved and vulnerable populations in the Atlanta, Georgia area. We are dedicated to providing compassionate, high-quality care to individuals across all demographics. Rooted in the Mercy Philosophy, we prioritize respect, integrity, compassion, and excellence in all aspects of care delivery. Our Commitment Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law. Trinity Health is one of the largest not-for-profit, faith-based health care systems in the nation. Together, we’re 121,000 colleagues and nearly 36,500 physicians and clinicians caring for diverse communities across 27 states. Nationally recognized for care and experience, our system includes 101 hospitals, 126 continuing care locations, the second largest PACE program in the country, 136 urgent care locations, and many other health and well-being services. Based in Livonia, Michigan, in fiscal year 2023, we invested $1.5 billion in our communities through charity care and other community benefit programs. For more information, visit http://www.trinity-health.org. You can also follow Trinity Health on LinkedIn.

Requirements

• High school diploma or equivalent.
• At least two years of computer literacy, including Word and Excel.
• Minimum one year of experience with billing for Medicare, Medicaid, HMOs, and commercial insurance.
• Bilingual in English and Spanish required.

Nice To Haves

• 2–3 years of experience in a private physician’s office or community health center preferred.
• Familiarity with OSHA and HIPAA guidelines preferred.

Responsibilities

• Greet clients and visitors, answer phones, and direct inquiries.
• Accurately collect and enter patient demographic and financial information.
• Verify insurance eligibility and collect payments.
• Manage appointment scheduling and daily front-desk operations.
• Enter billing information using the Patient Care Network System.
• Act as liaison between patients and medical/support staff.
• Participate in 1-2 weekend health fairs or community events annually.
• Serve patients across age groups, with a focus on adults and geriatric populations.

Benefits

• Day-1 Benefits (PTO accrual, retirement plan and match, health insurance and more!)
• Opportunity to get paid daily – through DailyPay
• Paid holidays and generous Paid Time Off (PTO)
• Discounts with major vendors; AT&T, Verizon, Ford Motor Company, General Motors, Quicken Loans, AND MORE!
• Low-cost medical, dental, and vision insurance plans.
• Enjoy lower-cost medical services when you visit facilities within the Trinity Health network.
• Fast response interview times and job offers.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED