Medical Office Rep

Dignity Health Medical Group • Folsom, CA

4d • $25 - $28 • Onsite

About The Position

Dignity Health Medical Foundation, established in 1993, is a California nonprofit public benefit corporation with care centers throughout California. Dignity Health Medical Foundation is an affiliate of Dignity Health - one of the largest health systems in the nation - with hospitals and care centers in California, Arizona and Nevada. Today, Dignity Health Medical Foundation works hand-in-hand with physicians and providers throughout California to provide comprehensive health care services to the many communities we serve. As Dignity Health Medical Foundation continues to grow and establish new premier care centers, we provide increasing support and investment in the latest technologies, finest physicians and state-of-the-art medical facilities. We strive to create purposeful work settings where staff can provide great care, while advancing in knowledge and experience through challenging work assignments and stimulating relationships. Our staff is well-trained and highly skilled, qualities that are vital to maintaining excellence in care and service.Dignity Health Advanced Imaging, a service of Dignity Health Medical Foundation, provides cutting-edge diagnostic imaging services at 23 locations across Redding, Santa Cruz, Sacramento, Woodland. Our team of 160 staff members work with our specialty trained and board certified radiologists to provide high quality care to our patients. The locations perform more than 175,000 exams annually with the goal of providing top quality imaging, compassionate care, and timely service with a smile.
One Community. One Mission. One California
Job Summary and Responsibilities
As our Medical Office Representative within Dignity Health Medical Foundation clinics, you will be the first to greet and provide excellent customer service to our patients, physicians and other visitors. You will be the primary phone contact for incoming calls to the clinic and effectively communicate and distribute all messages.
Every day you will collect and update demographics and insurance information, verify health plan eligibility, take complete and accurate messages, schedule mutually acceptable appointment times utilizing an electronic practice management system, and perform other clerical duties as needed and requested to support daily clinic operation goals, bench marks, and quality patient care initiatives.
To be successful in this role, you must bring enthusiasm to help others, work efficiently, and provide empathy for our patients.
Consistently demonstrates customer service expectations as outlined in the Dignity Health Medical Foundation audit tools.
Consistently makes eye contact and smiles.
Demonstrates active listening with positive can do attitude.
Consistently respectful, concerned, and shows empathy.
Uses scripted greeting. "Thank you for choosing Mercy Imaging Center this is (your name) how can I help you"
Uses scripted closing at every interaction. "Is there anything else I can do for you" Over the phone and as patients leave the clinic.

Requirements

• Six (6) months of experience in an outpatient setting as a Medical Office Receptionist OR an equivalent amount of experience in a high-volume customer service role in another industry/environment OR six (6) months experience as a Phone Receptionist or Health Information Associate within Dignity Health Medical Foundation.
• High School diploma or equivalent.
• Excellent interpersonal, organizational, and customer service skills.
• Keyboarding skills and the ability to utilize computer equipment and software.
• Experience with other types of standard office equipment.

Nice To Haves

• Familiarity with an electronic practice management system.
• Experience with multi-line phones/ACD phones.
• Medical terminology.

Responsibilities

• Greet and provide excellent customer service to patients, physicians, and visitors.
• Serve as the primary phone contact for incoming calls, effectively communicating and distributing messages.
• Collect and update patient demographics and insurance information.
• Verify health plan eligibility.
• Take complete and accurate messages.
• Schedule appointments using an electronic practice management system.
• Perform other clerical duties to support daily clinic operations, benchmarks, and quality patient care initiatives.
• Demonstrate customer service expectations, including making eye contact, smiling, active listening, and showing empathy.
• Use scripted greetings and closings for all interactions.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED