Medical Office Rep – Child/Adolescent Outpatient Behavioral Health

Carle Health•West Peoria, IL

2d•Onsite

About The Position

The Medical Office Representative 1 coordinates and participates in the daily clinic preparation process, including patient registration, patient check in/out, charge posting/cash management and appointment scheduling. Consistently communicates and documents information to ensure patients' needs are met. Under the direction of a health care provider, the Medical Office Representative 1 also ensures timely flow of patients, and assists physicians, advance practice providers, and nurses to provide optimal care to patients and families.

Requirements

Basic Life Support (BLS) within 30 days - American Heart Association (AHA)
Medical Terminology Upon Hire
Previous public contact position, basic computer skills, and experience using fax machine, copier and other general office equipment.
Strong communication skills and professional telephone etiquette
Observes high standard of confidentiality
Ability to deal with a large volume of calls and multiple tasks concurrently
Memory for details
Ability to prioritize and complete tasks under stressful conditions with interruptions
Ability to accept and implement change and function in instances where clear directions are not always apparent.
Ability to take initiative to support the development and success of role and department.
Must be able to work independently as well as function as part of the clinic team.
Interpersonal skills necessary to deal effectively with staff members, patients, regulatory agencies, and officials.

Nice To Haves

Previous work experience in a medical office setting preferred.

Responsibilities

Patient Check-In/ Registration/ Account Setup
Patient Check Out/ Eligibility/ Appointment Coordination
Patient Scheduling
Insurance verification; Competent and proficient with coverage and rules that apply to eligibility, network coverage, and benefits.
Answers telephone, takes and delivers messages to physicians, nurses and others. Reports and documents medical information obtained from patients and referring physicians accurately, completely and in a timely manner. Distributes all messages according to practice communication standards.
Receives and processes patient payments
Providing patient follow up information and communication letters
Manages all incoming patient care requests related to in-basket activities, referrals, work queue activity, and incoming telephone calls.
Initiates and secure prior authorizations as needed
Manages multiple providers' schedules and floats to other workstations as needed
Rooming patients: Collects vitals and pertinent information regarding the patient's chief complaint, family history, social history, and required health screenings.
Completes medication reconciliation and health education as applicable upon arrival for a patient visit.
Assists with preparing the rooms for clinic patient visits.
Assists with in office procedures and physician/department needs.
Maintains confidentiality and adheres to HIPAA regulations.
Supports policies, procedures, guidelines, and standards of the Carle Health System.
Provides appropriate and timely documentation in the patient’s electronic health record using standardized workflows and processes.
Practices and reflects knowledge of all organizational, federal, and state regulations guiding healthcare. Provides information to appropriate regulatory agencies, (i.e. health department).