Medical Office Rep II

Dignity Health Medical Group • Grass Valley, CA

1d • $25 - $28

About The Position

As our Medical Office Representative II within Dignity Health Medical Foundation clinics, you will be the first to greet and provide excellent customer service to our patients, physicians and other visitors. You will be the primary phone contact for incoming calls to the clinic and effectively communicate and distribute all messages.
Every day you will collect and update demographics and insurance information, verify health plan eligibility, take complete and accurate messages, schedule mutually acceptable appointment times utilizing an electronic practice management system, and perform other clerical duties as needed and requested to support daily clinic operation goals, bench marks, and quality patient care initiatives.
To be successful in this role, you must bring enthusiasm to help others, work efficiently, and provide empathy for our patients.
Consistently demonstrates customer service expectations as outlined in the Dignity Health Medical Foundation audit tools.
Consistently makes eye contact and smiles.
Demonstrates active listening with positive can do attitude.
Consistently respectful, concerned, and shows empathy.
Uses scripted greeting. "Thank you for choosing Mercy Imaging Center this is (your name) how can I help you"
Uses scripted closing at every interaction. "Is there anything else I can do for you" Over the phone and as patients leave the clinic.

Requirements

• Six (6) month's experience in an outpatient setting as a Medical Office Receptionist preferred; or an equivalent amount of experience in a high-volume customer service role in another industry/environment; or six (6) months experience as a Phone Receptionist or Health Information Associate within Dignity Health Medical Foundation
• High School diploma or equivalent
• Excellent interpersonal, organizational, and customer service skills are essential
• Keyboarding skills and the ability to utilize computer equipment and software are required as is experience with other types of standard office equipment

Nice To Haves

• Familiarity with an electronic practice management system is preferred
• Experience with multi-line phones/ACD phones preferred
• Medical terminology preferred

Responsibilities

• Collect and update demographics and insurance information
• Verify health plan eligibility
• Take complete and accurate messages
• Schedule mutually acceptable appointment times utilizing an electronic practice management system
• Perform other clerical duties as needed and requested to support daily clinic operation goals, bench marks, and quality patient care initiatives
• Greet and provide excellent customer service to patients, physicians and other visitors
• Serve as the primary phone contact for incoming calls to the clinic and effectively communicate and distribute all messages

What This Job Offers

• Career Level: Mid Level
• Education Level: High school or GED