Medical Office Receptionist - Concierge

Nevada System of Higher Education•Arlington Heights, IL

8d•$18 - $27•Hybrid

About The Position

This role is for a Medical Office Receptionist, also referred to as Concierge, in an hourly pay range of $18.38 - $26.65. The specific rate is determined by a candidate's expertise and years of experience. The position is full-time, 40 hours per week, with operating hours from Monday to Friday, 8 am to 4:30 pm, and no weekend work. The role involves occasional travel to other locations and requires flexible hours to meet operational needs. Endeavor Health is a fully integrated healthcare delivery system committed to providing access to quality, vibrant, community-connected care, serving an area of more than 4.2 million residents across six northeast Illinois counties. Our more than 25,000 team members and more than 6,000 physicians aim to deliver transformative patient experiences and expert care close to home across more than 300 ambulatory locations and eight acute care hospitals. Endeavor Health is committed to working with and providing reasonable accommodation to individuals with disabilities. Endeavor Health is committed to fostering an environment where all team members can be their best, learn, and pursue excellence together.

Requirements

High school diploma or GED
One year of customer service work experience or interaction with the public required.
Proficient computer skills.

Nice To Haves

Knowledge of medical terminology preferred.

Responsibilities

Greets incoming patients and visitors at various points of service within the facility providing congenial and hospitable customer service.
Refers patients and visitors to appropriate department or resource.
Notifies appropriate resource of patients and visitors arrival in a timely manner.
Assures patient demographics and eligibility are correct.
Receives and forwards telephone calls and takes and relays messages per protocol.
Registers new patients and schedules appointments for providers and services.
Reschedules appointments and follows up on cancelled and missed appointments.
Collects co pays and balances and makes follow up appointments as necessary.
Responds to patient and visitor questions in a timely and appropriate manner utilizing knowledge of the organizations policies and procedures.
May communicate with other departments, team members, physician offices, the hospital, or patients in response to requests for information, follow-up, or problem resolution.
Performs various clerical duties as needed in assigned work areas.
May order supplies for work area, open mail etc.
Operates standard office machines including computer, calculator, photocopier, fax and credit card terminal.
May assist with medical records and clinical personnel as needed.
Maintains work and waiting areas in a neat and professional manner.
May perform a variety of special projects as assigned.
Adheres to all NCH standards, policies and procedures.