Medical Office Receptionist

Allergy & Ent Assoc•Plano, TX

23d•Onsite

About The Position

Southwest Allergy & Asthma Center is a growing practice in Dallas looking for a Front Office Specialist to join their innovative company. The position aims to provide high-quality patient care services, treating all patients and guests with courtesy, fairness, and respect. The role involves working with management and staff in a spirit of cooperation and teamwork, supporting the goals and objectives of Southwest Allergy Asthma & Center.

Requirements

High school graduate or equivalent
3 years of office experience preferred.
One year medical office experience preferred.
Knowledge of medical terminology, HMO, PPO, medical insurance industry and general clerical procedures.
Ability to operate a multi-line telephone system.
Must be self-directed and able to work independently.
Attention to detail a must.
Professional, calm, and courteous demeanor.
Excellent verbal and written communication skills.
Proficient computer skills in Microsoft Office and Outlook.
Follows OSHA regulations and the safety guidelines of the Practice.
Follows HIPAA policies and procedures.
Respects and maintains patient confidentiality.
Uses time efficiently by prioritizing and planning work activities; is methodical and efficient in structuring tasks to be accomplished.
The ability to separate emotional feelings from the real issues at hand.
The ability to legitimately and objectively challenge the substance of our beliefs and biases of our observations.
Managing one's own time and the time of others; the ability to shift back and forth between two or more activities or sources of information (such as speech, sounds, touch, or other sources).
Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Writes and speaks effectively based on the psychological, relational, situation, environmental and cultural dynamics within the situation.
The ability to write and speak effectively using appropriate convention based on the situation; actively listens to others, asks questions to verify understanding, and uses tact and consideration when delivering feedback to others.

Nice To Haves

EMR knowledge preferred.

Responsibilities

Follows office policies, procedures, and protocols as appropriate.
Communicates effectively with other staff members.
Greets visitors with a smile in a polite, prompt, helpful manner. Provides any necessary instructions/directions. Informs appropriate department/person of patient's arrival.
Completes necessary paperwork such as fee tickets, etc. Uses computer system to generate information necessary for billing.
Updates patient information, collects co-pays, provides any necessary form(s) needing completion, obtains signature as necessary.
Maintains clean, orderly waiting room and work area.
Answers phone promptly and in a pleasant manner and deals with patient needs expeditiously, such as making appointments, taking messages for the clinical staff, etc.
Updates information in electronic patient charts according to policy and procedure.
May perform specific Job Activities as assigned per office location.
Attendance is required for all In-Service trainings.
Travel to other offices will be required.