Medical Office Receptionist

LifeStance Health•Marietta, GA

2d•Onsite

About The Position

The Practice Coordinator manages the daily front-office activities at a LifeStance Health practice location, providing quality customer service to in-person and remote patients and clinicians. The role supports smooth practice operations, patient care, clinician satisfaction, and a pleasant, secure, and motivational workplace. The position is located at 1899 Powers Ferry Rd Ste 250, Atlanta, GA 30339. Compensation starts at $20.25 per hour, with potential quarterly bonuses or incentives.

Requirements

High school diploma or equivalent.
Ability to multitask and prioritize duties to support a high-quality patient experience.
Ability to work independently and as a team member.
Strong written and verbal communication skills.
Proficiency with computer software applications, including Microsoft Office and electronic medical records (EMRs).
Comfort handling sensitive and confidential information in accordance with HIPAA.
Ability to sit, stand, bend, talk, hear, and walk as required by the role.
Ability to lift and/or move objects weighing up to 25 pounds.
Vision abilities including close, distance, color, peripheral, and depth perception, and the ability to adjust focus.

Nice To Haves

Associate or bachelor’s degree.
At least one year of experience in healthcare operations, customer service, or a similar role or setting.

Responsibilities

Promote a positive work environment and support clinician and staff engagement activities that foster LifeStance culture and connection.
Prepare patient schedules by confirming paperwork and documentation are complete, payment cards are current, demographics are accurate, and charts are ready.
Perform general office duties, including sorting mail, scanning documents, handling e-faxes and shared office email, and maintaining the office.
Communicate with peers, clinicians, and patients in ways that support patient care and clinician satisfaction.
Respond promptly and appropriately to patient needs, using crisis and de-escalation processes when necessary.
Greet patients and manage front-desk check-in and check-out courteously.
Respond to patient requests by phone, email, or portal, including billing and payment questions, scheduling, release requests, and other inquiries.
Manage phone-system queues and answer calls in a timely manner.
Assist patients with telehealth access, patient portal issues, and other troubleshooting.
Triage urgent patient issues, resolve them when possible, and direct or escalate them to the appropriate department or support.
Collect in-person and telehealth copayments and account balances at the time of service.
Verify insurance eligibility and contact patients to resolve related issues.
Provide clinicians with general administrative support, including sending letters and faxes and answering administrative questions.
Coordinate with clinicians regarding additional patient questions.
Audit clinician schedules for appointment accuracy.
Maintain a pleasant, secure, and motivational practice environment.