Medical Office Receptionist

Iowa Digestive Disease Center•Clive, IA

2d•Onsite

About The Position

We are looking for a personable, organized, and professional Front Desk Receptionist to serve as a key member of our Ankeny, IA office team. In this role, you will be the first point of contact for patients and visitors, helping to create a positive, welcoming experience from the moment they arrive. You’ll be responsible for patient check-ins, answering phones, and supporting the team with basic administrative tasks. Your ability to communicate clearly, stay organized, and remain calm under pressure is essential to the smooth operation of our front office and overall patient experience.

Requirements

Excellent communication and interpersonal skills
Friendly, professional, and able to create a welcoming atmosphere
Strong organizational skills and attention to detail
Comfortable using basic office technology (phones, printers, scanners, etc.)
Ability to multi-task and stay calm under pressure
Dependable and punctual, with a strong sense of professionalism
Must maintain confidentiality and comply with HIPAA and company policies

Nice To Haves

Familiarity with electronic scheduling or medical record systems is a plus

Responsibilities

Greet and check in patients in a friendly and professional manner, ensuring a smooth start to their visit
Maintain a clean, organized, and welcoming lobby and reception area throughout the day
Answer and route phone calls, taking accurate messages and providing helpful information as needed
Assist with appointment scheduling when needed, coordinating with clinical staff to support office flow
Verify and update patient information during check-in to ensure accuracy in records
Provide general information to patients and visitors about office policies, procedures, and directions
Uphold confidentiality and professionalism in all interactions, following HIPAA and office guidelines