Medical Office Receptionist - Surgical Specialists - Full-Time, Days

#REF!•Arlington, TX

15h•Onsite

About The Position

The Medical Office Receptionist at Texas Health Physicians Group (THPG) plays a crucial role in delivering high-quality patient care. This position involves managing patient check-in and check-out processes, handling phone calls, scheduling appointments, and ensuring all necessary patient and insurance information is accurately recorded in the electronic medical record. The role requires a strong focus on compliance with clinic and regulatory policies, efficient patient flow, and excellent customer service. THPG is a large group of physicians, nurse practitioners, and physician assistants dedicated to quality patient care across the DFW Metroplex, fostering an inclusive and supportive work environment.

Requirements

High School Diploma or equivalent
Proficient computer skills
Knowledge of clinic procedures and regulatory requirements
Strong work ethic and a high level of professionalism
Team player who handles multiple projects simultaneously in a fast-paced environment
Outstanding communication, interpersonal, customer service, and organizational skills
Demonstrated strong customer service and communication skills
Organizational and time management skills
Knowledge of insurance authorization/billing requirements
Outgoing individual with a friendly attitude
Strong attention to detail
Able to multi-task front desk job responsibilities for a busy Family Practice/Internal Medicine Clinic

Nice To Haves

Six months Medical or Customer Service experience in a Clinical setting
Bilingual - English/Spanish

Responsibilities

Performs patient check-in at the time of visit and completes all necessary paperwork to ensure efficiency and compliance with clinic and regulatory policies.
Answers phone calls and directs them appropriately.
Schedules appointments according to office guidelines.
Obtains accurate patient and insurance information, collecting copays and deductible amounts.
Copies/scans patient access related hard copy materials into the correct location in the electronic medical record.
Prepares charts for patient appointments, ensuring all necessary information is complete.
Conducts all functions associated with patient check-out, including pricing services, collecting patient responsibility payments, and scheduling follow-up appointments.
Performs duties involving record filing and retrieval and assisting with the filing of registration documentation in electronic medical records.
Confirms next day appointments and alerts patients about needed documentation and time-of-service payment details.
Follows up with patients regarding the Missed Appointment Policy and sends appropriate communications.
Performs other duties as assigned.