Medical Office Receptionist

LifeStance Health•Lansing, MI

About The Position

The Medical Office Receptionist manages daily front-office activities for a LifeStance Health practice location and provides quality customer service to in-person and remote patients and clinicians. The role supports smooth practice operations, patient care, clinician satisfaction, and a secure, pleasant working environment. Compensation starts at $21.00 per hour, with potential quarterly bonuses or incentives. The listed location is 4136 Legacy Pkwy, Lansing, MI 48911.

Requirements

Ability to multitask and prioritize duties to support a high-quality patient experience.
Ability to work independently and as a team member.
Strong written and verbal communication skills.
Proficiency with computer software applications, including Microsoft Office and electronic medical records.
Comfort handling sensitive and confidential information in compliance with HIPAA.
High school diploma or equivalent required.

Nice To Haves

Associate's or bachelor's degree preferred.
At least one year of experience in healthcare operations, customer service, or a similar role or setting preferred.

Responsibilities

Support a positive work environment and promote clinician and staff engagement and connection.
Prepare patient schedules by ensuring paperwork and documentation are complete, payment cards on file are current, demographics are accurate, and charts are ready.
Perform general office duties, including sorting mail, scanning documents, handling e-faxes and shared office email, and maintaining office cleanliness and upkeep.
Communicate with peers, clinicians, and patients in ways that support patient care and clinician satisfaction.
Provide responsive customer service and follow crisis and de-escalation processes when handling difficult or sensitive situations.
Greet patients and manage front-desk check-in and check-out.
Respond to patient requests by phone, email, and portal, including payment and billing questions, scheduling needs, release requests, and other inquiries.
Manage phone-system queues and answer calls promptly.
Assist patients with telehealth access, portal issues, and other troubleshooting.
Triage urgent patient issues, direct them to the appropriate departments, or escalate them for assistance.
Collect in-person and telehealth copayments and account balances at the time of service.
Verify insurance eligibility and contact patients to resolve issues.
Provide clinicians with administrative support, including assistance with questions and duties such as sending letters and faxes.
Coordinate with clinicians regarding additional patient questions.
Audit clinician schedules for appointment accuracy.
Maintain a pleasant, secure, and motivating practice environment.