Medical Office Receptionist - Primary Care

Endeavor Health•Arlington Heights, IL

1d•Onsite

About The Position

The Medical Office Receptionist will be responsible for greeting patients and visitors, providing customer service, referring individuals to appropriate departments, and notifying resources of arrivals. This role involves managing patient demographics and eligibility, handling telephone calls, registering new patients, scheduling appointments, and collecting co-pays and balances. The receptionist will also respond to patient inquiries, communicate with other departments, perform clerical duties, operate office machines, and maintain a neat work area. Adherence to all NCH standards, policies, and procedures is required.

Requirements

High school diploma or GED
One year of customer service work experience or interaction with the public required.
Proficient computer skills.

Nice To Haves

Knowledge of medical terminology preferred.

Responsibilities

Greets incoming patients and visitors at various points of service within the facility providing congenial and hospitable customer service.
Refers patients and visitors to appropriate department or resource.
Notifies appropriate resource of patients and visitors arrival in a timely manner.
Assures patient demographics and eligibility are correct.
Receives and forwards telephone calls and takes and relays messages per protocol.
Registers new patients and schedules appointments for providers and services.
Reschedules appointments and follows up on cancelled and missed appointments.
Collects co pays and balances and makes follow up appointments as necessary.
Responds to patient and visitor questions in a timely and appropriate manner utilizing knowledge of the organizations policies and procedures.
May communicate with other departments, team members, physician offices, the hospital, or patients in response to requests for information, follow-up, or problem resolution.
Performs various clerical duties as needed in assigned work areas.
May order supplies for work area, open mail etc.
Operates standard office machines including computer, calculator, photocopier, fax and credit card terminal.
May assist with medical records and clinical personnel as needed.
Maintains work and waiting areas in a neat and professional manner.
May perform a variety of special projects as assigned.
Adheres to all NCH standards, policies and procedures.