Medical Office Receptionist - Primary Care

Endeavor Health•Arlington Heights, IL

1d•Hybrid

About The Position

This role is for a Medical Office Receptionist in Primary Care. The position is full-time, 40 hours per week, with rotating shifts from Monday to Friday. The role involves occasional travel to other locations and requires flexible hours to meet operational needs. The Medical Office Receptionist will be responsible for greeting patients and visitors, referring them to appropriate departments, notifying resources of arrivals, and ensuring patient demographics and eligibility are correct. Responsibilities also include handling telephone calls, registering new patients, scheduling and rescheduling appointments, collecting co-pays and balances, and responding to patient inquiries. The role may involve communicating with other departments, team members, physician offices, the hospital, or patients, and performing various clerical duties such as ordering supplies and operating standard office machines. The receptionist will also assist with medical records and clinical personnel as needed, maintain a neat work area, and perform special projects as assigned, all while adhering to NCH standards, policies, and procedures.

Requirements

High school diploma or GED
One year of customer service work experience or interaction with the public required.
Proficient computer skills.

Nice To Haves

Knowledge of medical terminology preferred.

Responsibilities

Greets incoming patients and visitors at various points of service within the facility providing congenial and hospitable customer service.
Refers patients and visitors to appropriate department or resource.
Notifies appropriate resource of patients and visitors arrival in a timely manner.
Assures patient demographics and eligibility are correct.
Receives and forwards telephone calls and takes and relays messages per protocol.
Registers new patients and schedules appointments for providers and services.
Reschedules appointments and follows up on cancelled and missed appointments.
Collects co pays and balances and makes follow up appointments as necessary.
Responds to patient and visitor questions in a timely and appropriate manner utilizing knowledge of the organizations policies and procedures.
May communicate with other departments, team members, physician offices, the hospital, or patients in response to requests for information, follow-up, or problem resolution.
Performs various clerical duties as needed in assigned work areas.
May order supplies for work area, open mail etc.
Operates standard office machines including computer, calculator, photocopier, fax and credit card terminal.
May assist with medical records and clinical personnel as needed.
Maintains work and waiting areas in a neat and professional manner.
May perform a variety of special projects as assigned.
Adheres to all NCH standards, policies and procedures.