Medical Office Receptionist | Full Time | Hillsdale Orthopedic and Spine Center

Hillsdale Hospital • Hillsdale Township, MI

10d • Onsite

About The Position

Hillsdale Orthopedic and Spine Center is seeking a full-time Medical Office Receptionist to provide excellent customer service to patients, visitors, employees, and healthcare partners. This role involves scheduling and registering patients, managing correspondence, handling billing inquiries and payments, and completing necessary paperwork. The ideal candidate will have strong office skills, a positive attitude, and the ability to multitask in a fast-paced environment. Flexibility to float and perform alternative shifts is also required.

Requirements

• High School Diploma or equivalent required from an accredited institution
• Previous medical office experience and knowledge of medical terminology strongly preferred
• Completion of medical reception course or Associates Degree preferred
• Knowledge of Insurance/Disability forms processing and FMLA regulations preferred
• Strong computer, phone and general office skills
• Ability to multitask
• Must possess a positive attitude toward all customers (patients, families, coworkers, providers, and community members) demonstrating a high standard of customer service skills

Responsibilities

• Provides excellent customer service to all patients, visitors, employees, and healthcare partners
• Schedules and registers patients
• Answers phones promptly and courteously
• Data entry, scanning, keeping patients informed of any delays, managing daily incoming/outgoing correspondence such as faxes and emails, and facilitating incoming/outgoing referrals
• Advises patients of billing policies, collects payments, maintains a cash drawer, prepares daily payment log, and submits information to patient accounts and fiscal department
• Completes FMLA/disability paperwork and medical record requests
• Must be flexible, willing to float, and perform alternative shifts and assignments when necessary

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree