Medical Office Receptionist

Texas Health•McKinney, TX

2d•Onsite

About The Position

The Medical Office Receptionist is responsible for performing patient check-in and check-out, answering phone calls, scheduling appointments, obtaining patient and insurance information, collecting payments, and managing patient records. This role ensures efficient clinic operations and compliance with all policies. The position also involves preparing charts, confirming appointments, and following up with patients regarding missed appointments. The Medical Office Receptionist plays a key role in delivering high-quality patient care within a supportive team environment.

Requirements

H.S. Diploma or Equivalent (Required)
6 Months Healthcare experience in a clinical setting, or Customer Service experience in a clinical setting or office environment. (Preferred)

Responsibilities

Performs patient check-in at the time of visit and completes all paperwork necessary to ensure the admitting process is efficient and all clinic and regulatory policies are in compliance.
Answer phone calls and directs them appropriately.
Schedule appointments according to office guideline.
Obtain accurate patient and insurance information, collecting copays and deductible amounts.
Copy/scan patient access related hard copy materials (e.g. ID, referrals, insurance cards, etc.) into the correct location in the electronic medical record.
Prepare charts for patient appointments making sure all necessary information is complete.
Conduct all functions associated with patient check-out including pricing services, collecting patient responsibility payments and scheduling follow-up appointments.
Perform duties involving record filing and retrieval and assisting with the filing of registration documentation in electronic medical records.
Confirm next day appointments and alert patients as to what documentation is needed, including details associated with time-of-service payment.
Follow up with patients regarding the Missed Appointment Policy and send out the appropriate communications.
Perform other duties as assigned.