Medical Office Receptionist - Specialty Clinics

Endeavor Health•Arlington Heights, IL

1d•Onsite

About The Position

The Medical Office Receptionist - Specialty Clinics role provides essential office support, including reception, scheduling, and patient assistance, to ensure a high-quality patient service experience. This position involves greeting patients and visitors, directing them to the appropriate resources, verifying patient demographics and eligibility, and managing appointments. The role also includes handling telephone calls, collecting payments, responding to inquiries, and performing various clerical duties. The receptionist operates standard office equipment and may assist with medical records and supplies. Maintaining a neat and professional work environment is also a key responsibility. This role may also involve special projects and adherence to all organizational standards, policies, and procedures.

Requirements

Highschool Diploma, GED, or Higher Education completed
One year of customer service work experience or interaction with the public required.
Proficient computer skills.

Nice To Haves

Knowledge of medical terminology preferred.

Responsibilities

Greets incoming patients and visitors at various points of service within the facility providing congenial and hospitable customer service.
Refers patients and visitors to appropriate department or resource.
Notifies appropriate resource of patients and visitors arrival in a timely manner.
Assures patient demographics and eligibility are correct.
Receives and forwards telephone calls and takes and relays messages per protocol.
Registers new patients and schedules appointments for providers and services.
Reschedules appointments and follows up on cancelled and missed appointments.
Collects co pays and balances and makes follow up appointments as necessary.
Responds to patient and visitor questions in a timely and appropriate manner utilizing knowledge of the organizations policies and procedures.
May communicate with other departments, team members, physician offices, the hospital, or patients in response to requests for information, follow-up, or problem resolution.
Performs various clerical duties as needed in assigned work areas.
May order supplies for work area, open mail etc.
Operates standard office machines including computer, calculator, photocopier, fax and credit card terminal.
May assist with medical records and clinical personnel as needed.
Maintains work and waiting areas in a neat and professional manner.
May perform a variety of special projects as assigned.
Adheres to all NCH standards, policies and procedures.