Medical Office Manager (Multi-Specialty)

Avance Care•Durham, NC

62d•Onsite

About The Position

Avance Care is seeking a conscientious and reliable candidate with a strong leadership background to join their team as an Office Manager. This is a full-time position, Monday through Friday, with occasional after-hours as needed. The role involves comprehensive oversight of clinic operations, ensuring the satisfaction of patients, staff, and providers, and maintaining company quality standards. It is a busy, fast-paced work environment ideal for candidates who thrive in dynamic settings. A comprehensive benefits package is available on the first of the month following 30 days of employment.

Requirements

Relevant degree (bachelor's degree highly preferred)
At least 3-5 years of experience in medical office supervision (specialty settings, ideal)
Ability to be adaptable
Ability to be a self-starter
Excellent verbal and written communication skills
Proven leadership abilities
Strong commitment to confidentiality and integrity
A growth mindset, with a willingness to learn and adapt
Flexibility and resilience in a dynamic environment
Effective time management and workload prioritization skills

Nice To Haves

Epic Software experience

Responsibilities

Complete daily, weekly, and monthly office manager checklists, reports, and documentation.
Act as a liaison between the corporate office, clinic team, and external entities to ensure clear communication and workflow adherence.
Handle patient complaints promptly with tact and compassion, involving relevant parties when required.
Analyze operational business metrics to drive business and clinical quality outcomes.
Ensure compliance with HIPAA and OSHA regulations, maintaining a safe environment for both employees and patients.
Interact with vendors, suppliers, and other related entities as necessary.
Manage practice locations, including equipment maintenance, and preventative maintenance contracts in accordance with company policy and procedure.
Conduct regular staff meetings to share information and address company updates.
Manage employee scheduling, oversee time off requests, and ensure continuous shift coverage.