Medical Office Manager - Greater St. Louis Area

Esse Health•St Louis, MO

9d•Onsite

About The Position

The Office Manager Provides overall direction for all activities related to administration, operations, personnel, facility, office management, and safety at a practice with more than 2 providers. The Office Manager is responsible for development and implementation of annual budgets and goals in each of these areas. Ensures increasing levels of customer/patient /employee satisfaction while improving efficiency. This position works closely with all members of the management team and others to ensure that his/her responsibilities are effectively and consistently executed. Adheres to all Esse Health policies and procedures. Directly supervises the practice administrative and clinical staff.

Requirements

Demonstrates strong business acumen and the ability to lead and influence others.
Proven leadership skills and the ability to achieve results through team collaboration.
Effective at organizing and managing multiple priorities.
Excellent oral and written communication skills.
Proficient in the use of technology

Nice To Haves

Bachelor's degree preferred
Three to five years previous medical office management experience
EMR experience (NextGen) preferred

Responsibilities

Responsible for and oversees the delivery of care to all patients within the practice.
Uses independent judgment to lead the practice toward its goals, integrating corporate objectives into the business plan when applicable.
Supervises all employees within the practice and is accountable for their overall performance and direction.
Manages all financial transactions including supply purchases, accounts payable, and credit card usage.
Schedules and leads monthly financial review meetings with physicians.
Oversees all business and payer metrics relevant to the practice.
Leads employee relations initiatives through effective communication, coaching, and development.
Implements HR policies consistently and fairly, ensuring compliance with federal and state regulations while aligning with organizational culture.
Manages compliance, safety, and OSHA requirements for the office, and ensures HIPAA regulations are followed.
Sets meaningful goals for staff and motivates the team to achieve them.
Ensures timely completion of annual employee performance reviews.
Develops and monitors the practice's annual budgets.
Assists with interviewing, hiring, onboarding, and other employee relations functions.
Handles patient complaints and escalations according to protocol.
Attends required meetings and communicates key messages from meetings to providers and staff as appropriate.