Medical Office Manager

99 Healthcare Management•Plano, TX

2d•Hybrid

About The Position

Lead Operations for a Growing Multi-Location Specialty Practice We are seeking an experienced Office Manager to oversee the daily operations of a busy, physician-led specialty medical practice with multiple locations in the Dallas area. This is an excellent opportunity for a hands-on leader who thrives in a fast-paced healthcare environment, enjoys developing and managing staff, and is committed to efficient operations and an exceptional patient experience. The Office Manager will work closely with providers and staff to ensure consistent day-to-day operations across all locations, maintain high standards of patient service, support effective front-office workflows, and help the practice continue to grow and operate efficiently.

Requirements

Minimum of 3 years of medical practice management or supervisory experience in a physician practice setting
Demonstrated experience directly supervising and developing clinical and/or administrative staff
Strong knowledge of medical office operations, scheduling, patient flow, insurance verification, referrals, and authorization processes
Working understanding of front-end revenue cycle processes and how office workflows affect billing and reimbursement
Electronic Medical Record (EMR) and practice management system experience required
Proficiency with Microsoft Office applications
Excellent leadership, interpersonal, coaching, and conflict-resolution skills
Strong organizational skills, attention to detail, and ability to follow through
Ability to manage multiple priorities and locations effectively
Excellent written and verbal communication skills
Strong problem-solving skills and the ability to make sound day-to-day operational decisions

Nice To Haves

Experience working in a specialty or multi-provider medical practice preferred
eClinicalWorks (eCW) experience strongly preferred

Responsibilities

Oversee day-to-day operations for a multi-location medical practice
Supervise, coach, and support clinical and administrative staff
Manage staff schedules, timekeeping, attendance, and coverage needs
Coordinate employee onboarding, training, performance management, and ongoing staff development
Set clear expectations and promote accountability, professionalism, teamwork, and excellent patient service
Address employee performance concerns and workplace issues promptly and appropriately
Monitor workflow efficiency and implement process improvements across office locations
Oversee front-office and clinical support workflows, including patient scheduling, insurance verification, referrals, authorizations, and patient communication
Ensure practice staff consistently complete front-end processes that support accurate and timely billing, including collection of demographic and insurance information, eligibility verification, authorizations, referrals, and other required documentation
Partner with the billing team to identify and resolve operational or front-end workflow issues that may affect claims submission, reimbursement, or patient balances
Address patient concerns and resolve service-related issues professionally and promptly
Partner with providers and staff to optimize patient flow, scheduling, and overall clinic operations
Assist with expense management, purchasing, inventory control, and vendor coordination
Monitor key operational metrics and identify opportunities to improve staff productivity, patient access, and practice efficiency
Facilitate staff meetings and communicate practice updates, expectations, and process changes
Ensure compliance with practice policies, HIPAA requirements, and applicable healthcare regulations
Support practice growth initiatives and special projects as needed