Medical Office Coordinator (Certification Required)

One Medical•Hoboken, NJ

9d•$29 - $31•Onsite

About The Position

One Medical is seeking a Practice Coordinator to join their team. This role is responsible for leading and supporting the practice team in delivering high-quality patient care and ensuring the smooth operation of the office. The Practice Coordinator will focus on operational excellence, daily management, scheduling, inventory, and facilities management. They will act as the subject matter expert for workflows and processes, serving as the main point of contact for daily clinical operational oversight. The role involves motivating, supporting, and coaching team members under the direction of the Operations Manager to achieve high performance and navigate change and growth. The ideal candidate is proficient in customer service, administrative tasks, and team motivation, with strong patient communication skills and a focus on patient-centered experiences.

Requirements

At least 1 year of experience in a supervisory or lead role in high-touch customer service or patient-facing healthcare.
Graduated from a postsecondary Medical Assistant program accredited by either the Commission on Accreditation of Allied Health Education Programs (CAAHEP), the Accrediting Bureau of Health Education Schools (ABHES), or another accrediting organization recognized by the United States Department of Education.
An active Medical Assistant certification from the National Healthcareer Association (NHA), the American Association of Medical Assistants (AAMA), the National Center for Competency Testing (NCCT), the American Medical Certification Association (AMCA), the National Association for Health Professionals (NAHP), the National Certification Medical Association (NCMA), or registration from the American Medical Technologists (AMT), or any other recognized certifying body approved by the Board.
Proven ability to foster strong, collaborative team dynamics that ensure a supportive and engaged team culture.
Experience working on collaborative, diverse, and feedback-driven multi-disciplinary teams.
Strong written and verbal communication skills.

Nice To Haves

Proven track record of leading successful change management and process improvement efforts.
Experience in healthcare, with a solid understanding of billing and insurance.

Responsibilities

Ensure operational readiness of the practice through regular team check-ins, review of staffing, monitoring of task queues, adherence to standard work, and conducting end-of-month practice operations such as publishing shift schedules for both administrative and clinical team members.
Provide team support and leadership through training, coaching, and mentoring of team members and team recognition.
Drive performance improvement through active daily management, including office huddle facilitation and monitoring performance metrics.
Perform inventory management including ordering and receiving supplies, expiration tracking, waste minimization, and completing counts.
Support the financial health of the practice through office budget review and managing copay and revenue cycle.
Monitor and own Net Promoter Score (NPS) responses and respond to service recovery cases, escalating to the Operations Manager as needed.
In partnership with Clinical Leadership and the Operations Manager, support quality health outcomes, patient safety, regulatory compliance, and implement improvement initiatives to manage population health.
Use impeccable C-I-CARE (a framework containing the key elements of a great interaction and effective communication that we use with patients and each other) in all patient interactions and ensure a fluid and positive in-office experience through patient intake, same-day schedule management, appropriate follow-up scheduling, and strong knowledge of billing and insurance.
Perform all front-of-house duties including check-in/check-out, insurance verification, printing/paperwork tasks, tasking to service level expectation, perform opening and closing duties/daily office upkeep as required, including maintaining the look and feel of both patient and employee-facing spaces, restocking supplies, and organization, and supporting facility, security, and IT requests as encountered.
Clinical duties may include providing best-in-class venipuncture services on a population ranging from pediatrics to geriatrics, and performing and assisting with extended scope duties such as, but not limited to, non-blood specimen collection, EKGs/ECGs, vitals, ear lavages, vaccines, PPD tests, and swabs.

Benefits

Paid sabbatical for every five years of service
Free One Medical memberships for yourself, your friends and family
Employee Assistance Program - Free confidential services for team members who need help with stress, anxiety, financial planning, and legal issues
Competitive Medical, Dental and Vision plans
Pre-Tax commuter benefits
PTO cash outs - Option to cash out up to 40 accrued hours per year
401K match
Credit towards emergency childcare
Company paid maternity and paternity leave
Paid Life Insurance - One Medical pays 100% of the cost of Basic Life Insurance
Disability insurance - One Medical pays 100% of the cost of Short Term and Long Term Disability Insurance
Malpractice Insurance - Malpractice fees to insure your practice at One Medical is covered 100%.
UpToDate Subscription - An evidence-based clinical research tool
Continuing Medical Education (CME) - Receive an annual stipend for continuing medical education
Rounds - Providers end patient care one hour early each week to participate in this shared learning experience
Discounted rate to attend One Medical’s Annual REAL primary care conference