Medical Office Clerk - Emergency Medicine

Integrated Management Strategies, LLC•Portsmouth, VA

1d•Onsite

About The Position

Integrated Management Strategies (IMS) is seeking an experienced Medical Office Clerk - Emergency Medicine to join their healthcare consulting practice. This is an on-site, full-time role located in Portsmouth, VA, supporting a government healthcare contract at Naval Medical Center Portsmouth within a high-acuity Emergency Department. The position involves critical front desk and administrative functions, including patient check-in, registration, tracking, coordination with clinical staff, and real-time documentation in a fast-paced, high-volume environment. The role requires strict adherence to contract requirements, Emergency Department workflows, Policies & Procedures, and DoD/HIPAA regulatory standards. The ideal candidate will be able to prioritize under pressure, maintain situational awareness, and support clinical operations during urgent and emergent situations. This position requires a dependable professional who can meet government credentialing, security, and onboarding requirements.

Requirements

Minimum of one (1) year of experience
US Citizen
Basic Life Support (BLS)
High School Degree or GED
Must pass TB Test
Subject to a background/security investigation
Willingness to comply with DHA vaccination requirements.
Pre-employment drug screening
Shall maintain good personal hygiene and present a well-groomed and professional appearance IAW the policy at the place of performance.

Nice To Haves

Knowledge of the general function and protocols of the various clinical and administrative departments within the Naval Medical Center, Portsmouth.
Familiarity with reviewing, extracting and recording medical information and data for the clinical staff’s use in planning care and scheduling consultations.
Thorough knowledge of the various services of the Department, the medical terminology and procedures to properly prepare documents necessary for patient registration.
Knowledge of the administrative procedures related to triage and patient flow, patient care and patient record maintenance to facilitate patient access to care.
Knowledge of agency regulations governing patient eligibility for service and care.
Knowledge of forms used for filing and medical records.
Thorough knowledge of clinic procedures and assembling patient charts to independently perform the clerical work for patient care.
Thorough and in-depth knowledge of comprehensive word processing, appointment scheduling, statistical reporting, and general communication capabilities of MHS GENESIS to facilitate patient access of care, general day-to-day functioning of the EMD and documentation of clinic workload.
Knowledge of spelling, punctuation, grammar and medical terminology used to effectively communicate patient information/status to clinical staff.
Knowledge of effective and tactful communication, interpersonal relationship skills as it relates to patient satisfaction, and staff professionalism to contribute to an overall positive working environment.
Skilled in typing to complete correspondence and enter data into MHS GENESIS, and other computer systems.
Knowledge of Microsoft Windows and software applications (i.e. Word, Excel and Access).
Familiarity with reviewing, extracting and recording medical information and data for the clinical staff’s use in planning care and scheduling consultations.

Responsibilities

Greets patients/visitors at a clinic front desk; checks in patients for patient encounter.
Answers main office phone line.
Schedules medical appointments and determines patient eligibility for services as needed.
Obtains documentation as requested by healthcare providers.
Performs other administrative and clerical duties in support of the medical care and operational support.
Creates appointment schedules and templates in patient appointment computer system.
Knowledge of the general function and protocols of the various clinical and administrative departments within the Naval Medical Center, Portsmouth.
Familiarity with reviewing, extracting and recording medical information and data for the clinical staff’s use in planning care and scheduling consultations.
Thorough knowledge of the various services of the Department, the medical terminology and procedures to properly prepare documents necessary for patient registration.
Knowledge of the administrative procedures related to triage and patient flow, patient care and patient record maintenance to facilitate patient access to care.
Knowledge of agency regulations governing patient eligibility for service and care.
Knowledge of forms used for filing and medical records.
Thorough knowledge of clinic procedures and assembling patient charts to independently perform the clerical work for patient care.
Thorough and in-depth knowledge of comprehensive word processing, appointment scheduling, statistical reporting, and general communication capabilities of MHS GENESIS to facilitate patient access of care, general day-to-day functioning of the EMD and documentation of clinic workload.
Knowledge of spelling, punctuation, grammar and medical terminology used to effectively communicate patient information/status to clinical staff.
Knowledge of effective and tactful communication, interpersonal relationship skills as it relates to patient satisfaction, and staff professionalism to contribute to an overall positive working environment.
Skilled in typing to complete correspondence and enter data into MHS GENESIS, and other computer systems.
Knowledge of Microsoft Windows and software applications (i.e. Word, Excel and Access).
Familiarity with reviewing, extracting and recording medical information and data for the clinical staff’s use in planning care and scheduling consultations.
Greet all patients who arrive to the EMD. Additionally, contracted personnel shall perform a “face-to-face” registration process, which requires contracted personnel to perform some or all patient registration duties at either the bedside and/or the registration desk.
Perform a variety of complex clerical support functions in a health care setting by assessing patient needs and eligibility for health care services, collecting and recording patient information, and providing information and services to patients.
Receive and respond to various inquiries from patients refer medical questions concerning a patient’s condition or treatment to the physicians and nurses.
Perform routine face-to-face patient registration procedures using computerized systems and manual methods.
Prepare and type correspondence using computer systems. Contracted personnel shall perform other administrative and clerical tasks related to patient visits to facilitate efficiency of care using specific guidelines.
Receive phone calls from physicians, emergency room personnel, providers at outlying clinics or other departments, and patients.
Check each chart and transcribe requests from handwritten charts for ancillary studies into MHS GENESIS, and shall retrieve completed lab results, produce hard copies and place onto the patients’ chart.
Shall organize, file, and retrieve medical records according to clinic guidelines.

Benefits

401(k) Retirement Plan
Medical, Rx, Dental & Vision Insurance
Personal and Family Sick Time
Medical & Dependent Care Flexible Spending Accounts
Group Life & Accidental Death & Dismemberment (AD&D) Insurance
Group Short Term Disability Insurance
Voluntary Life Insurance, Long Term Disability Insurance, Accident Insurance, Critical Illness Insurance, and Hospital Indemnity Insurance
Personal Development & Learning Opportunities
Skills Development & Certifications
Employee Referral Program
Corporate Sponsored Events & Community Outreach
Position may be eligible for a discretionary variable incentive bonus