Medical Office Assistant
About The Position
The Medical Office Assistant is responsible for providing a welcoming environment for patients and visitors, managing administrative tasks, and ensuring efficient office operations. This role involves greeting patients, handling paperwork, updating patient information, collecting co-pays, and maintaining a clean work area. The assistant will also manage phone calls, schedule appointments, and communicate effectively with staff and leadership to address operational concerns. A key aspect of the role is promoting electronic workflows and enhancing patient engagement while strictly adhering to confidentiality and HIPAA regulations.
Responsibilities
- Greet patients and visitors with a smile in a polite, prompt, helpful manner. Provides any necessary instructions/directions. Informs the appropriate department/person of patient's arrival.
- Follows office policies, procedures, and protocols as appropriate.
- Communicate effectively with other staff members.
- Complete necessary paperwork such as fee tickets, etc. Uses computer systems to generate information necessary for billing.
- Updates patient information, collects co-pays, provides any necessary form(s) needing completion, obtains signature as necessary.
- Maintains a clean, orderly waiting room and work area.
- Promote fully electronic workflows and collaborate with leadership to reduce manual paper processes where feasible.
- Answers phone promptly and pleasantly and handles customer needs expeditiously, such as making appointments, taking messages for the clinical staff, etc.
- Proactively escalates patient, workflow, or operational concerns to leadership with constructive solutions.
- Participate in creative ways to promote patient engagement and personalize patient outreach, improving overall experience and driving authentic patient reviews.
- Timely completes any mandatory company training and participates in required emergency drills or other trainings as assigned.
- Updates information in electronic patient charts according to policy and procedure.
- Maintain patient, staff and employer confidentiality. Comply with all HIPAA regulations.
- May perform other job activities as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
11-50 employees
