Medical Office Assistant, Farmington Internal Medicine

UR Medicine Thompson Health•Farmington, NY

3d•Hybrid

About The Position

The Medical Office Assistant (MOA) participates in the multi-disciplinary process of providing care and service to patients and their families via selected clinical tasks. Clinical tasks will be performed within the scope of practice consistent with NYS Education Department rules and regulations. These tasks include but are not limited to: Supplies inventory, stocking and ordering, rooming patients, taking vitals, performing phlebotomy and EKGs, specimen collection, medical record documentation, chart preparations, point of care testing (POCT) and otherwise assisting providers with exams and minor surgical procedures. Actively supports physicians & nurses & be an enthusiastic participant in departmental meetings & actively identify ways to improve processes & service to patients. Individual must be able to manage demanding workload with accuracy and represent the office and staff professionally. Position requires excellent customer service skills with patients, and their families, other staff, physicians and other providers, management, vendors, and the public. Actively guards the confidentiality of sensitive info including but not limited to the patients, staff and the health system.

Requirements

High School Diploma or equivalent required.
BLS certification required.

Nice To Haves

Graduate of an approved program for certification of Medical Office Assistants preferred.
Phlebotomy skills preferred or willingness to attain once employed.
MOA experience preferred.
EMR experience preferred.
CMOA certification preferred.

Responsibilities

Participates in the multi-disciplinary process of providing care and service to patients and their families via selected clinical tasks.
Performs clinical tasks within the scope of practice consistent with NYS Education Department rules and regulations.
Manages supplies inventory, stocking and ordering.
Rooms patients, takes vitals, performs phlebotomy and EKGs, and collects specimens.
Performs medical record documentation and chart preparations.
Conducts point of care testing (POCT).
Assists providers with exams and minor surgical procedures.
Actively supports physicians and nurses.
Participates in departmental meetings and identifies ways to improve processes and service to patients.
Manages demanding workload with accuracy and represents the office and staff professionally.
Provides excellent customer service skills with patients, families, staff, physicians, providers, management, vendors, and the public.
Guards the confidentiality of sensitive information including patients, staff, and the health system.
Makes every effort to satisfy the needs of patients and families in a patient-centered, friendly manner.
Develops and maintains a collaborative working relationship with patients, families, coworkers, medical staff, management, and other health system departments.
Provides care appropriate to the age of patients served in a primary or specialty care office setting.
Demonstrates knowledge and principles of growth and development over a life span.
Exhibits time management, keyboarding, and multi-tasking skills to maintain business components of the practice at an efficient and effective level.
Works independently to complete job assignments and acts as a supportive, engaged participant in team-based work and meetings.
Ensures all Hospital, State, Federal and other regulatory requirements are met as per job function.
Remains current with certification requirements if certified.
Is flexible and willing to travel to other practices upon management request.
Guards the confidentiality of sensitive information.
Has attention to detail to avoid mistakes.