Medical Office Assistant - The Longstreet Clinic - Pediatrics - Braselton

Northeast Georgia Medical Center•Braselton, GA

About The Position

The Medical Office Assistant performs reception duties and maintains clinical and financial records, front-office inventory, and medical records for The Longstreet Clinic Pediatrics in Braselton. The role supports patient communication and referral processing, appointment scheduling, accurate data entry in the EPIC electronic medical record system, and routine financial and administrative processes.

Requirements

High school diploma or GED.
Knowledge of and proficiency in using an electronic medical record (EMR) system.

Nice To Haves

Customer service or physician's office experience preferred.

Responsibilities

Screen and refer incoming calls and visitors to facilitate accurate, timely communication.
Obtain patient referrals as requested by physicians and process mail efficiently.
Schedule appointments for patient referrals as requested by physicians.
Log referrals according to established guidelines and post referral numbers to patient accounts when received from other physician practices.
Advise patients when referral numbers are needed, explain how to obtain them, and provide information about their referrals.
Open and distribute mail to appropriate personnel daily.
Enter accurate patient information into EPIC while maintaining acceptable registration error-rate parameters.
Balance daily audit journals.
Enter charges accurately.
Forward monthly reports to the Central Business Office in a timely manner.
Prepare daily deposits according to center procedures.
Update patient information with pertinent details as needed.
Arrange payment agreements when indicated.
Maintain front-office supply inventory as required.