Part-Time Medical Office Assistant - St. George Primary Care - MUSCP

Medical University of South Carolina•Saint George, UT

11d•Onsite

About The Position

Greets and welcomes patients and families in person or on the telephone. Optimizes the patients’ experience and clinic efficiency time by scheduling appointments appropriately, either by phone or in person. Maintains patient accounts by obtaining, recording, and updating personal and financial information accurately and effectively. Collects Co-pays and prior patient balances. Protects patients' rights by maintaining confidentiality of personal and financial information. Position also involves customer service, message distribution, ancillary scheduling and referrals management. Ability to interact with medical professionals and other care team members from diverse cultures and backgrounds. Obtain and update demographic and insurance information for all patients. Meet standard productivity metrics while performing the pre-registration and registration process. Complete all regulatory and compliance related forms for the visit. Complete verification and payment workflow, including screening for potential funding sources, and setting patient expectations for reimbursement. Demonstrate commitment to positive patient and family experiences and excellence in customer service.

Requirements

High school diploma or equivalent education required.
One year of customer service experience.
Must have basic computer skills.
Ability to organize and prioritize work.
Provide excellent verbal and written communication.
Interact tactfully with customers.
Establish and maintain effective relationships with others.
Continuous requirements are to perform job functions while standing, walking and sitting.
Ability to bend at the waist, kneel, climb stairs, reach in all directions, fully use both hands and legs, possess good finger dexterity, perform repetitive motions with hands/wrists/elbows and shoulders, reach in all directions.
Maintain 20/40 vision corrected, see and recognize objects close at hand and at a distance, work in a latex safe environment and work indoors.
Frequently lift and/or carry objects weighing 20 lbs (+/-) unassisted.
Lift from 36" to overhead 15 lbs.
Infrequently work in dusty areas and confined/cramped spaces.

Nice To Haves

Previous healthcare front desk experience preferred.

Responsibilities

Greets and welcomes patients and families in person or on the telephone.
Schedules appointments appropriately, either by phone or in person.
Maintains patient accounts by obtaining, recording, and updating personal and financial information accurately and effectively.
Collects Co-pays and prior patient balances.
Protects patients' rights by maintaining confidentiality of personal and financial information.
Performs customer service, message distribution, ancillary scheduling and referrals management.
Interacts with medical professionals and other care team members from diverse cultures and backgrounds.
Obtains and updates demographic and insurance information for all patients.
Meets standard productivity metrics while performing the pre-registration and registration process.
Completes all regulatory and compliance related forms for the visit.
Completes verification and payment workflow, including screening for potential funding sources, and setting patient expectations for reimbursement.
Demonstrates commitment to positive patient and family experiences and excellence in customer service.