Medical Office Assistant

Hampton-Newport News Community Services Board•Hampton, VA

21d•Onsite

About The Position

Join the Hampton-Newport News Community Services Board as a Medical Office Assistant and become a vital part of our dedicated team. This onsite position offers a unique opportunity to engage with healthcare professionals and contribute directly to the community’s health and well-being. You'll play a crucial role in enhancing patient experiences through support in a fast-paced environment where teamwork is essential. Our commitment to excellence ensures you will work alongside motivated individuals who share your passion for service in healthcare. You'll have the chance to develop your skills in a supportive atmosphere that prioritizes a healthy work-life balance, with flexibility to adapt to your professional needs. You will be offered great benefits such as Medical, Dental, Vision, Life Insurance, Flexible Spending Account, Paid Time Off, and and the Virginia Retirement System (VRS). Immerse yourself in a culture that promotes integrity and safety while empowering you to excel in your career. Apply now to make a difference in the lives of those we serve. Since 1971, the Hampton-Newport News Community Services Board has provided the highest quality of behavioral health services to residents of the cities of Hampton and Newport News, Virginia, offering a comprehensive array of programs for both children and adults living with mental illness, developmental disabilities, and/or substance use disorders.

Requirements

A minimum of one (1) year of administrative and medical assistant experience in an outpatient setting.
Proficiency in Microsoft Word and Excel, as well as familiarity with Electronic Health Records (EHR).
A solid understanding of medical examination practices, terminology, and the nuances of behavioral health disorders, including medications and their side effects, is essential.
Demonstrate the ability to take and record vital signs accurately.
Maintain client confidentiality diligently.
Building rapport with clients.
Thorough knowledge of health education.
Adherence to protocols will ensure successful patient interactions and operational efficiency within the clinic.
Successfully pass a criminal history fingerprint background investigation, DMV record check, Child Registry search, drug screening test and employment reference checks.

Responsibilities

Support the Division Director in Adult Outpatient Medical Services with various administrative tasks, from service reports to nursing assessments.
Track PCP follow-ups.
Conduct chart audits.
Coordinate events.
Manage phone calls.
Maintain client records.
Assist nursing staff to ensure seamless patient care.
Facilitate communication between clients and medical practitioners.
Track follow-ups on primary care providers and laboratory tests.
Assist in the preparation of reports.
Organize events and trainings.
Explain medical procedures to clients.
Engage in routine supportive counseling.
Complete prior authorization forms.